Rosanne Sutherland
H & R Block
Boca Raton
45
years of professional experience
Dynamic Multi Team Leader at H & R Block with a proven track record in enhancing client satisfaction and streamlining operations. Skilled in coaching and mentoring, I empowered teams to exceed targets while implementing process improvements. Adept at problem-solving, I resolved complex client inquiries, driving service quality and fostering a collaborative work environment.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Work History
Multi Team Leader
17 Years 4 Months- Led team in delivering high-quality tax preparation services, enhancing client satisfaction.
- Mentored junior staff, fostering professional development and knowledge sharing within team.
- Implemented process improvements to streamline operations and increase efficiency during peak seasons.
- Collaborated with management to develop strategic initiatives aimed at improving service offerings.
- Resolved complex client inquiries, ensuring accurate solutions aligned with company policies.
- Trained staff on software updates and compliance regulations, maintaining operational effectiveness.
- Analyzed workflow processes, identifying areas for improvement to optimize overall performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
Business Owner
9 Years 2 Months- Developed strategic business plans to enhance operational efficiency and drive growth.
- Established and maintained strong client relationships, resulting in increased customer loyalty.
- Streamlined inventory management processes, reducing overhead costs and improving turnover rates.
- Implemented marketing strategies across digital platforms, boosting brand visibility and engagement.
- Analyzed market trends to identify new business opportunities and optimize service offerings.
- Led financial planning initiatives, ensuring accurate budgeting and resource allocation for sustained growth.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
International Purchasing Manager
12 Years 5 Months- Negotiated contracts with suppliers to optimize cost efficiency and quality standards.
- Developed and implemented procurement strategies aligned with organizational goals.
- Managed inventory levels to ensure timely availability of materials for production needs.
- Analyzed market trends to identify opportunities for cost savings and supplier diversification.
- Collaborated with cross-functional teams to enhance supply chain processes and reduce lead times.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
- Analyzed market trends and adjusted procurement strategies accordingly for optimal results.
- Ensured compliance with corporate policies and applicable regulations governing procurement activities, mitigating company risks.
- Fostered strong relationships with strategic suppliers to secure preferential pricing and access to innovative materials.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Established and maintained accurate records of purchases, pricing and payment terms.
Elementary School Teacher
10 Years 11 Months- Developed engaging lesson plans tailored to diverse learning styles and abilities.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to enhance curriculum and instructional methods.
- Assessed student progress through various evaluation techniques, ensuring individual growth.
- Coordinated parent-teacher communication to support student success and family involvement.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Taught core subjects of math, science, technology, and history.
Education
Bachelor of Arts - Business Administration
Bachelor of Science - Psychology
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Coaching and mentoring
Client support
Client service
Complaint resolution
Timeline
Multi Team Leader
H & R Block
01.2009 - 05.2026Read More
Business Owner
Self-employeed
03.2006 - 05.2015Read More
International Purchasing Manager
Pride Family Brands
01.1994 - 06.2006Read More
Elementary School Teacher
Bellmore Merrick Central High School District
09.1981 - 08.1992Read More
Nassau Community College
Bachelor of Arts from Business Administration
Read More
New York University
Bachelor of Science from Psychology
Read More