Deborah Mendoza
Corpus Christi
Summary
Dynamic Donor Engagement Specialist at NMDP with a proven track record in enhancing donor retention through effective communication and metric analysis. Skilled in developing educational materials and fostering collaboration, I excel in adaptive problem solving and relationship management, ensuring a positive donor experience while exceeding engagement metrics.
Overview
6
6
years of professional experience
Work History
Donor Engagement Specialist, REACH team
NMDP
Remote
05.2024 - Current
- Build and maintain rapport with donors to increase engagement and retention as well as ensure positive donor experience from start to finish.
- Educate donors and support systems on donation process, addressing barriers and concerns, and working as a partnership with donors to remove barriers.
- Collaborated with case management, DMS, and donor advocacy departments to ensure satisfactory donor experiences through effective communication.
- Sought feedback to exceed metrics while identifying patterns and trends in donor engagement to drive success.
- Developed informational materials to facilitate collaboration meetings within small team, enhancing donor engagement strategies.
Customer Service Representative
TaskUs
Remote
04.2023 - 12.2023
- Resolved customer inquiries and issues through effective communication, enhancing satisfaction.
- Tracked and managed service requests using customer support software, ensuring timely resolutions.
- Directed incoming calls to appropriate departments, facilitating efficient service delivery.
Child Life Intern
University Health Hospital
San Antonio
08.2023 - 10.2023
- Collaborated with healthcare teams to develop care plans for pediatric patients.
- Monitored patient interactions to recognize individual needs and preferences, informing tailored care approaches.
- Facilitated therapeutic play techniques to support children during medical procedures, promoting emotional comfort.
- Developed and distributed educational materials for families, enhancing understanding of child development and hospital processes.
- Assisted in coordinating special events for patients and their families.
Patient Care Coordinator
Pediatric Associates
New Braunfels
05.2022 - 01.2023
- Coordinated patient appointments and managed scheduling to optimize access to pediatric services.
- Assisted families with insurance verification and authorization processes.
- Ensured accurate completion and timely submission of all necessary documentation for patient care.
- Maintained accurate records of patient care activities in electronic health record systems to support quality care.
Registered Behavioral Therapist
Action Behavior Centers
New Braunfels
08.2020 - 01.2022
- Developed and implemented individualized treatment plans to address clients' behavioral challenges.
- Conducted one-on-one therapy sessions to address specific behavioral needs.
- Employed data collection tools to monitor and analyze client progress and behaviors.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Trained new staff on effective therapeutic approaches and protocols to enhance service delivery.
Education
Master of Science - Child Life
Texas Woman's University
Denton, TX12-2023
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi
Corpus Christi05-2019
Skills
- Donation/transplant process education
- Data analysis
- Medical terminology
- Case documentation
- Data documentation
- Metric analysis
- Microsoft office, Canva, Miro proficiency
- Adaptive problem solving
- Team collaboration
- Mentoring
- Effective communication
Timeline
Donor Engagement Specialist, REACH team
NMDP
05.2024 - Current
Child Life Intern
University Health Hospital
08.2023 - 10.2023
Customer Service Representative
TaskUs
04.2023 - 12.2023
Patient Care Coordinator
Pediatric Associates
05.2022 - 01.2023
Registered Behavioral Therapist
Action Behavior Centers
08.2020 - 01.2022
Master of Science - Child Life
Texas Woman's University
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi