Amber Millard
Monroe,MI
Summary
Experienced healthcare professional with 10+ years in transplant services, donor authorization, and medical office operations. Strong background in EMR systems, referral processing, patient coordination, and sensitive family communication. I am skilled in medical documentation, assessing referrals for donation potential, coordinating multidisciplinary resources, leading case communication, and ensuring regulatory compliance. Known for compassion, organization, and ability to manage high-volume, detail-driven workflows in fast-paced healthcare environments with accuracy and professionalism.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Donor Operations Specialist / Authorization Specialist
Gift of Life Michigan
07.2024 - Current
- Triage and manage incoming donor referrals from hospitals, medical examiners, and EMS using organizational dashboards and EMR systems
- Perform comprehensive medical record reviews to assess donor suitability and identify contraindications
- Conduct Michigan SOS registry searches to verify donor designation status
- Prescreen ventilated and non-ventilated referrals for organ and tissue donation potential
- Lead sensitive authorization discussions with families for tissue and eye donation
- Complete detailed medical and social history interviews to determine eligibility
- Accurately document case progression, coding, and referral outcomes within EMR
- Coordinate transportation logistics and cross-functional resources to support timely donor management
- Collaborate with Clinical Administrators, processors, and hospital teams to ensure efficient case progression
Intermediate Medical Assistant – Kidney Transplant
Michigan Medicine
01.2017 - 07.2024
- Coordinated evaluation workflow for kidney transplant candidates in a high-volume academic transplant center
- Reviewed medical records to assess patient readiness and transplant eligibility requirements
- Ordered, tracked, and reconciled diagnostic testing and laboratory results
- Maintained detailed referral tracking systems to ensure compliance with transplant protocols
- Conducted patient outreach to obtain medical histories, clarify clinical information, and provide guidance
- Supported multidisciplinary transplant team communication and care coordination
- Managed complex, time-sensitive caseloads requiring strict documentation accuracy
Clerical Assistant I
Beaumont Hospital
Farmington Hills, MI
09.2015 - 01.2017
- Managed front-office workflow and high-volume patient intake
- Processed prior authorizations for medications, diagnostic testing, and specialty referrals
- Coordinated scheduling and ensured accurate EMR documentation
Senior Medical Receptionist
IHA Internal Medicine
Ann Arbor, MI
05.2012 - 06.2015
- Supervised front office operations and staff scheduling
- Conducted insurance verification and billing audits to ensure reimbursement accuracy
- Maintained EMR documentation integrity and patient record compliance
Education
High School Diploma -
Walled Lake Northern High School
06-2007
Certified Nursing Assistant -
Washentaw Community College
01-2019
Medical Assistant Certificate - undefined
Ross Medical Education Center
01-2012
Skills
- Donor Referral Triage & Clinical Screening
- Referral Processing
- Organ & Tissue Authorization Conversations
- Ventilated & Non-Ventilated Case Assessment
- EMR Review & Medical Documentation
- Donor Registry (SOS) Verification
- Transplant Evaluation Coordination
- Multidisciplinary Team Collaboration
- Case Coding & Regulatory Compliance
- Family Communication & Support
- Referral Tracking & Workflow Optimization
- High-Volume Case Management
- Prior Authorizations
- Insurance Verification
Certification
CNA Certificate, 2019
Medical Assistant Certificate, 2012
Ross Medical Education Center
Washtenaw Community College (2019–2023)
Walled Lake Northern High School, Diploma (2007)
Timeline
Donor Operations Specialist / Authorization Specialist
Gift of Life Michigan
07.2024 - Current
Intermediate Medical Assistant – Kidney Transplant
Michigan Medicine
01.2017 - 07.2024
Clerical Assistant I
Beaumont Hospital
09.2015 - 01.2017
Senior Medical Receptionist
IHA Internal Medicine
05.2012 - 06.2015
Medical Assistant Certificate - undefined
Ross Medical Education Center
High School Diploma -
Walled Lake Northern High School
Certified Nursing Assistant -
Washentaw Community College
Additional Experience
- Administrative Assistant Externship – Visiting Physician Network of Michigan (2012)
- Medical Assistant Externship – Lakes Surgery Center (2012)
- Senior Executive Assistant – Verizon Wireless (2010–2011)
- Medical Receptionist/Assistant – Novi Neurology (2010)
- Medical Receptionist/Assistant – Ritecare (2008–2009)
- Customer Service Roles – Pump It Up, Little Caesars
- (Additional early career roles available upon request)