Renee Gorham

• I work with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience.
• I take pride in and I am committed to delivering high quality services.
• I work cooperatively and is a supportive member of the team/group.
• I Contribute positively to the achievement of team objectives.
• I Understand and perform to all applicable regulatory and compliance requirements.
• I Demonstrate Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
• I Treat donors with customer service excellence, presenting a positive image.
• I Recognize when the customer is distressed and respond appropriately with tact.
• I respond to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
• I Prepare collection site and perform set up, including technology systems (may include quality control).
• I Perform donor screening (collects donor history) and mini-physical.I Perform phlebotomy collections.
• I conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• I conduct and convert donors for automation process.
• I prepare and pack units for transport.
• I Observe donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• I provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and serving as liaison to coordinate care with host organization (e.g. high school nurse, drive coordinator).
• I Rebook donors for future donation appointments. I drive mobile drive buses.
• I use all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• I have Transport or carpools staff; may include equipment and supplies.
• I Travel to other local collection sites, as determined by business need.
• I work evening, weekend and holiday work hours.
• I am the first person to volunteer for extra hour or dates.
• I crate a safe environment for donors and staff members.
• I Operate and perform routine maintenance on equipment including troubleshooting.
• I have and continue to maintain product integrity and ensures proper identification of all donors.
• I complete department records and maintains organization, as needed.
• Review daily work for accuracy and recognizes unexpected results, resolving where appropriate.
• Preform Other duties, as assigned. I preformed other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Utilized various software and tools to streamline processes and optimize performance.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Exceeded customer satisfaction by finding creative solutions to problems.
• I Comply with all policies and standards.
• Participated in meetings with staff members.
• Developed and maintained relationships with existing donors through regular communication.
• Responded promptly to donor inquiries via telephone or email.

Customer Service

• Provide a positive representation of Ace Hardware].
• Proactively assist customers in solving problems.
• I greated customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• I have a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• I assisted in creating a positive, professional and safe work environment.
• I assisted with receiving, checking in and stocking of merchandise throughout the store.
• I helped with maintaining back stock levels.
• I assisted with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• I assisted with providing a clean and orderly sales floor, including end caps and ad merchandise.
• I worked with merchandise resets through the store.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Communicated with any Store Support Center issue to the Manager for follow up.
• Communicate any merchandising, cost control or sales idea to the Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
• I did opening and closing of the store. That was doing the cash drawers daily. Either opening or closing the store. That intelled paperwork and bank deposits. With doing that I managed to shift for the day. That included store employees.

As A Customer Service Team Lead I was responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping.
Job duties:

• Through coaching and modeling, the Customer Service Team Lead I set, lead, and coach Best in Class expectations for customer service.
• I was responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service process.
• I was I was on the move, checking with Cashiers to see if they’re experiencing any challenges and give them a helping hand to keep the lines moving.
• I was responsible for managing the customer service desk and cash office operation
  Conduct any cash office activities and outside cash handling improvement.
• Resolved conflicts between customers or employees in a professional manner.
• Communicated with professionals to coordinate daily tasks.
• Loaded and unloaded items to and from trucks.
• Reported any safety hazards or potential problems to supervisor immediately.
• Promoted company's strict safety protocols for operation of machinery to reduce accidents and injuries.
• Operated front end loader to move dirt and different base materials.
• Adhered strictly to safety regulations in the use of chemicals, power tools and other equipment.
• Checked fuel supplies at sites to verify adequate availability.
• Adjusted machine speed and feed rate according to product specifications.
• I was responsible for the money transactions for the store. Including money from the Armed car delivery and deposits. Including the safe with all the money inventory.
• Operated heavy equipment to demolish current structures, remove plants or trees and clear property of debris.
• Assembled new components or parts as required by job specification.
• Used hitches to select and fasten bulldozer blades or other attachments to tractors.
• Submitted trip reports to professionals to document mileage.
• Inspected raw materials and equipment, reporting urgent issues or problems to supervisors.
• Maintained equipment on-site with regular maintenance and repairs.
• Performed routine maintenance on machinery and replaced worn parts as needed.
• Positioned or moved loads in response to hand or audio signals from crew members.
• Tested atmosphere for adequate oxygen or explosive conditions while working in confined spaces.
• Followed worker hand signals to align machines, cutterheads or depth gauge makers with reference stakes and guidelines.
• I was responsible for all the service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store order.
• Connected hydraulic hoses, belts and mechanical linkages to tractors.
• Verified accuracy of incoming orders against shipping documents.
• Compiled job cost estimates by determining detailed scope of projects and estimating material and labor costs.
• Communicated with clients and studied plans and diagrams to establish work requirements.
• Recorded amount of fuel used in front end loader on weekly reports to professionals.
• Arranged goods in supply yard and rotated following instructions to organize.
• Drove and maneuvered equipment in successive passes over working areas to remove topsoil, vegetation, or rocks.
• Maintained records of daily activities, including production numbers, downtime data, and quality control results.
• Coordinated machine operations with other site personnel to keep materials moving smoothly and prevent accidents.
• Provided support in changing over from one product type to another within established time frames.
• Assisted in troubleshooting issues with the machines.
• Conducted periodic checks on system settings to ensure optimal performance.
• Operated compactors, scrapers or rollers to level and compact refuse at disposal grounds.
• Managed inventory of supplies and equipment necessary for daily operations.
• Signaled operators to guide movement of tractor-drawn machines.
• Responsible for customer service supply ordering and inventory.
• Kept records of material or equipment usage and completed entries in production logs.
• Assisted customers and contractors by loading materials in vehicles.
• Monitored equipment to ensure proper operation and function of all front end components.
• Followed markings and hand signals when operating equipment.
• Adjusted handwheels and depressed pedals to control blades, buckets and scrapers.
• Adjusted throttles, switches and pedals to operate bulldozers, trench excavators, road graders or backhoes.
• Blended large batches of products by weighing raw materials and mixing with industrial-sized equipment.
• Inspected connections, tires and other components of machinery before operating to monitor for safety and functionality.
• Operated material handling equipment to move products throughout the facility.
• Assisted with ordering and inventory control of raw materials and equipment.
• Turned valves to control air or water output of compressors or pumps.
• Logged completed jobs in system.
• Loaded and moved dirt, rocks, equipment and materials.
• Broke concrete and asphalt, using proper tools and equipment to reduce safety hazards.
• Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
• Loaded materials into hoppers or other containers for processing operations.
• Set up machines prior to beginning a run cycle, ensuring they were running properly before leaving station unattended.
• Operated equipment to remove debris, snow or other equipment from streets and work areas.
• Communicated effectively with production personnel about job progress and changes in production schedules.
• Used hand tools such as wrenches, screwdrivers, hammers, pliers, when needed during set-up or repair work.
• Ensured that safety procedures were followed at all times while operating machinery.
• Assisted co-workers with troubleshooting issues related to machine operations.
• Participated in training sessions for new operators.
• Worked with cross-functional teams to achieve goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Achieved cost-savings by developing functional solutions to problems.
• Operated a variety of machinery and tools safely and efficiently.
• Completed routine maintenance and repair.
• Ensure cash register lanes never get more than 3 customers.
• Ensure timely retrieval of shopping cart
  Ensure that restrooms and customer service areas are properly maintai
  Acts a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guideline
  Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.