Deborah Mercer
Grace Management Group
Tucson,AZ
7
years of professional experience
Experienced server delivering outstanding customer service, driving guest engagement, and ensuring efficient food handling. Known for managing high-volume situations while maintaining attention to detail and fostering positive customer relationships.
Work History
Server
10 Months- Provided excellent customer service to enhance guest experience and satisfaction.
- Collaborated with team members to ensure timely food delivery during peak hours.
- Accurately processed orders using point-of-sale system for efficient transactions.
- Adapted to changing menu items and special requests from guests promptly.
- Engaged with customers to build rapport
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
4 Months- Engaged with customers to build rapport and encourage repeat visits.
- Accurately processed orders using point-of-sale system for efficient transactions.
- Monitored inventory levels, communicated needs to management for restocking supplies.
- Participated in training new staff on service protocols and operational procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server/prepcook
5 Years 9 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, maintaining high levels of customer satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Education
Associate of Science - Medical Assisting
- Dean's List [Semester and Year]May 2016
Skills
Point-of-sale operation
Customer service
Menu memorization
Food safety compliance
Cash handling
Hospitality skills
Guest relations
Uniform compliance
Work ethic
Timeline
Server
Grace Management Group
10.2025 - 08.2026Read More
Server
Olive Garden Restaurant
05.2025 - 09.2025Read More
Server/prepcook
Linsly School
08.2019 - 05.2025Read More
WVNCC
Associate of Science from Medical Assisting
Read More