Deborah Michaels
Castle Rock,CO
Summary
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals. Provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision.
Overview
18
18
years of professional experience
Work History
Optician Technician/Optometric Technician
Avenira Optical Gallery
9600 East Arapahoe Road, Greenwood Village, CO 801
06.2023 - 12.2023
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Collaborated with optometrist to provide optimal patient care and accurately address any vision concerns.
- Streamlined the lens ordering process by diligently verifying prescriptions from eye care providers.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Optometric Technician
Insight Vision Group
11961 Lioness Way, Parker, CO 80134
06.2022 - 06.2023
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Front Desk Manager
Town Of Castle Rock
2301 Woodlands Blvd, Castle Rock, CO 80104
10.2005 - 12.2022
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest complaints by addressing issues with rooms promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Optometric Technician/Optician Technician
Founders Eyecare
4344 Woodlands Blvd STE 100, Castle Rock, CO 80104
10.2019 - 05.2022
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Ensured timely delivery of eyewear products by coordinating with optical laboratories and tracking orders closely.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Education
Associates Degree in Court Reporting - Court Reporting
Denver Academy of Court Reporting
Denver, CO05.1996
Associates Degree in Business Management - Business Management
Laramie County Community College
Cheyenne, WY11.1993
Skills
- Corrective Lens Options
- Optical Orders
- Eyewear Brands
- Insurance Verification
- Contact Lens
- Eyewear Adjustment
- Contact Lens Fitting
- Insurance Billing
- Time Management
- Customer Service
- Frame Selection
- Multifocal Lens Fitting
- Pupillary Distance Measurement
- Teamwork Abilities
- Optical Measurements
- Attention to Detail
- Progressive Lens Expertise
- Optical Dispensing
- Visual Acuity Testing
- Supply Restocking
- Payment Collection
- Appointment Setting
- Patient Testing
- First Aid CPR AED (First Aid CPR AED)
- Medical History Documentation
- Color Vision Assessment
Timeline
Optician Technician/Optometric Technician
Avenira Optical Gallery
06.2023 - 12.2023
Optometric Technician
Insight Vision Group
06.2022 - 06.2023
Optometric Technician/Optician Technician
Founders Eyecare
10.2019 - 05.2022
Front Desk Manager
Town Of Castle Rock
10.2005 - 12.2022
Associates Degree in Court Reporting - Court Reporting
Denver Academy of Court Reporting
Associates Degree in Business Management - Business Management
Laramie County Community College