Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic
Karen Joseph

Karen Joseph

Coral Springs,FL

Summary

Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals. Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision. Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Successful at providing high level of assistance during office procedures, contact lens fittings and instrument sterilization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Optician Technician

Sunrise Optometry
Sunrise , FL
07.2022 - Current
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.

Customer Service Representative

Fiserv
Coral Springs, FL
05.2015 - 07.2022
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered prompt service to prioritize customer needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Surgical Technologist

Aventura Hospital
Aventura , Florida
03.2011 - 03.2012
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
  • Maintained specialty equipment, implant, and instrumentation inventories.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Worked with vendors for speedy procurement of services and equipment.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Maintained high infection control standards.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Created and maintained unobstructed operative fields using diverse range of tools.
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
  • Completed Number total joint replacement procedures per month.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Provided wound care post-operatively to promote healing and reduce risk of infections.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures.
  • Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.

Education

Associate Degree In Nursing - Nursing

American College of Health And Science
Margate, FL
10.2023

Certification - Business Administration

Florida Career College - Margate
Margate
09.2016

Certification - Surgical Technologist

MedVance
Fort Lauderdale
10.2012

Diploma - High School

North Lauderdale Academy High School
North Lauderdale
06.2005

Skills

  • Contact Lens
  • Office Cleaning
  • Quality Processes
  • Administrative Support
  • Calendar Software
  • Client Needs Assessment
  • Vision Tests
  • Hand Tools
  • Preventive Maintenance
  • Quality Checks
  • Eyeglass Aesthetics
  • Critical Thinking
  • Proper Waste Disposal
  • Eyeglass Prescriptions
  • Active Listening
  • Eyewear Brands
  • Patient Engagement
  • Equipment Disinfection
  • Medical History Collection
  • Preliminary Testing
  • Pulse Oximetry
  • Exam Prep
  • Optical Orders
  • Direct Supervision
  • Diagnostic Evaluation
  • Eye Examination
  • Detailed Instruction
  • Insurance Processing
  • Customer Satisfaction
  • Visual Examinations
  • Invoice Statements
  • Payment Plans
  • Frame Adjustments
  • Patient Testing
  • Paperwork Management
  • Customer Education
  • Patient Education
  • Past Due Balance Management
  • Accounts Payable and Accounts Receivable
  • HIPAA Guidelines
  • OSHA Regulations
  • Insurance Verification
  • Children's Eyewear
  • Progressive Lens Types
  • Corrective Lens Options
  • Onsite Visits
  • Answering Questions
  • Government Policy
  • Structural Fittings
  • Clerical Support
  • Glasses Repair
  • Dress Wounds
  • Sterilize Instruments
  • Staff Assessments
  • Color Vision Assessment
  • Social Perceptiveness
  • Patient History Documentation
  • Therapy Documentation
  • Prescription Reading
  • Reading Comprehension
  • Bridge Measurements
  • Checking Patient Details
  • Work Order Preparations

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association of Information Technology Professionals

Certification

  • CAP - Certified Administrative Professional
  • CST - Certified Surgical Technologist

Languages

French
Professional Working
Spanish
Professional Working
English
Native or Bilingual

Timeline

Optician Technician

Sunrise Optometry
07.2022 - Current

Customer Service Representative

Fiserv
05.2015 - 07.2022

Surgical Technologist

Aventura Hospital
03.2011 - 03.2012

Associate Degree In Nursing - Nursing

American College of Health And Science

Certification - Business Administration

Florida Career College - Margate

Certification - Surgical Technologist

MedVance

Diploma - High School

North Lauderdale Academy High School
Karen Joseph