Deborah Miller
Summary
Proven track record in enhancing customer satisfaction and streamlining transaction processes at Wells Fargo, showcasing exceptional customer service and strong work ethic. Expert in managing high-volume transactions and insurance claims, achieving significant improvements in efficiency and compliance. Demonstrates professionalism and excellent time management, ensuring accuracy and prompt resolutions.
Overview
27
27
years of professional experience
Work History
Teller
Wells Fargo
02.2004 - 04.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Insurance Claims Specialist
Dr. Pedro Geliga
12.1996 - 01.2004
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Education
High School Diploma -
Raytown Sr. High School
Raytown, MO05.1974
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
Timeline
Teller
Wells Fargo
02.2004 - 04.2024
Insurance Claims Specialist
Dr. Pedro Geliga
12.1996 - 01.2004
High School Diploma -
Raytown Sr. High School