Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Volunteer

Deborah Montgomery

Ceres,OH

Summary

Experienced nursing professional providing quality care to patients in the surgical setting. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced with utilizing excellent communication and task prioritization skills for effective patient care coordination.

Proven ability to stay organized and prioritize tasks in fast-paced environment.

Excellent knowledge of surgical and anesthesia procedures. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Manager Patient Safety and Quality Management

Beacon Orthopedics - Evendale Surgery Center
01.2023 - 08.2023
  • Patient Advocate
  • Applied performance data to evaluate and improve operations, targeting patient care and quality service.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Coordinated and oversaw periodic audits to evaluate quality and safety and address non-conformances
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Evaluated quality problems and performed assessments to identify and resolve issues
  • Improved quality processes for increased efficiency and effectiveness
  • Determined quality department standards, practices, and procedures
  • Mentored and encouraged 75 employees to strive for excellence while fostering professional growth
  • Established and tracked quality department goals and objectives
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction

Surgery Center Manager

TriHealth Hand Surgery Center
01.2014 - 12.2022
  • Directed daily operations at busy orthopedic upper extremity surgery center.
  • Managed work and performance of more than 25 employees.
  • Prepared annual budgets with controls to prevent overages.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Applied performance data to evaluate and improve operations, targeting patient care and quality service.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and improve patient satisfaction
  • Directed work of surgical teams to deliver exceptional client experiences.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Interacts well with customers to build connections and nurture relationships.

Ambulatory Surgery Center Manager

TriHealth Hand Surgery Center
09.1998 - 12.2013
  • Directed daily operations at busy orthopedic upper extremity surgery center.
  • Managed work and performance of more than 25 employees.
  • Prepared annual budgets with controls to prevent overages.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Applied performance data to evaluate and improve operations, targeting patient care and quality service.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and improve patient satisfaction
  • Directed work of surgical teams to deliver exceptional client experiences.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Education

Bachelor of Science - Nursing

Western Governors University
Salt Lake City, UT
08.2017

Diploma - Nursing

Bethesda Hospital School of Nursing
Cincinnati, OH
05.1980

Skills

  • Quality Patient Care
  • Patient Engagement
  • Quality Assurance
  • Interdisciplinary Team Collaboration
  • Compliance with Regulatory Guidelines
  • Managing Time
  • De-Escalation Technique
  • Service Recovery
  • Interpersonal Communication Skills
  • EMR Systems (Epic, HST Pathways)

Accomplishments

Received TriHealth Pillar Award for Patient Satisfaction Improvement


TriHealth Service Awards

Certification

  • Orthopedic Nursing, National Association of Orthopedic Nurses - 2011- current

Timeline

Manager Patient Safety and Quality Management

Beacon Orthopedics - Evendale Surgery Center
01.2023 - 08.2023

Surgery Center Manager

TriHealth Hand Surgery Center
01.2014 - 12.2022

Ambulatory Surgery Center Manager

TriHealth Hand Surgery Center
09.1998 - 12.2013

Bachelor of Science - Nursing

Western Governors University

Diploma - Nursing

Bethesda Hospital School of Nursing

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Deborah Montgomery