Deborah Moreno
El Paso,TX
Summary
Proven track record in enhancing customer loyalty and streamlining service processes, notably with United Airlines. Expert in problem-solving and active listening, leading to a significant increase in customer satisfaction. Demonstrated ability to manage high-stress situations with professionalism, achieving efficient resolutions and fostering positive relationships.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
UnitedAirlines
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Supported airline staff in facilitating smooth boarding processes, minimizing delays and maximizing on-time departures.
- Managed lost luggage claims by liaising with baggage services, expediting the return of personal belongings to passengers.
- Resolved passenger issues promptly and professionally, maintaining positive relationships with airline partners.
- Streamlined check-in processes by efficiently managing queues and verifying travel documents.
Sales Brand Ambassador
Club Demonstrations Services
06.2021 - Current
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Optimized sales presentations by utilizing persuasive storytelling techniques that resonated with diverse customer segments.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
- Accelerated sales growth through strategic upselling techniques that highlighted complementary products or upgrades.
- Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
- Fostered a positive team environment that encouraged collaboration, resulting in increased sales performance and overall job satisfaction.
Receptionist Automotive
Hoy/Fox Automotive
04.2010 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Customer Service Representative
Windows Are Us
09.2000 - 04.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Hospitality
El Paso Community College
El Paso, TX08.1999
No Degree - Certificate of Phlebotomy
El Paso Community College
El Paso, TX01.1998
GED -
El Paso Community College
El Paso, TX06.1980
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
UnitedAirlines
07.2024 - Current
Sales Brand Ambassador
Club Demonstrations Services
06.2021 - Current
Receptionist Automotive
Hoy/Fox Automotive
04.2010 - 06.2016
Customer Service Representative
Windows Are Us
09.2000 - 04.2009
Bachelor of Arts - Hospitality
El Paso Community College
No Degree - Certificate of Phlebotomy
El Paso Community College
GED -
El Paso Community College