DEBORAH MORENO
El Paso,Texas
Summary
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
25
25
years of professional experience
Work History
Wheelchair Agent
GAT
07.2024 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
Sales Brand Ambassador
Club Demonstration Services at Costco
06.2021 - 07.2023
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Optimized sales presentations by utilizing persuasive storytelling techniques that resonated with diverse customer segments.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
- Accelerated sales growth through strategic upselling techniques that highlighted complementary products or upgrades.
- Fostered a positive team environment that encouraged collaboration, resulting in increased sales performance and overall job satisfaction.
Automotive Receptionist
Hoy Automotive
04.2010 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
Windows R Us
09.2000 - 04.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Certificate of Phlebotomy
El Paso Community College
El Paso, TX01-2000
GED -
El Paso Community College
El Paso, TX05-1980
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Calm under pressure
Timeline
Wheelchair Agent
GAT
07.2024 - Current
Sales Brand Ambassador
Club Demonstration Services at Costco
06.2021 - 07.2023
Automotive Receptionist
Hoy Automotive
04.2010 - 06.2016
Customer Service Representative
Windows R Us
09.2000 - 04.2009
No Degree - Certificate of Phlebotomy
El Paso Community College
GED -
El Paso Community College
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