Debbie Moss

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

After graduating Furman University in May 1987 I turned professional as an assistant at the Country Club of Lansing and obtained sponsors.

I played on the Women's European Tour and various mini tours, and LPGA tour events with success.

I continued to play and work at various country clubs before and after my position at the Golf Club of Avon

• Oversaw training of services staff and other day-to-day activities on driving range.
• Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
• Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
• Coordinated junior golf programs to promote interest in the sport among younger generations.
• Conducted private lessons focusing on individual player development and improvement.
• Maintained up-to-date knowledge of industry trends through continuous professional development opportunities such as conferences or workshops.
• Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.