Deborah Mullen
San Marcos,Texas
Summary
Detail-oriented administrative professional with a strong work ethic and positive attitude. Skilled in Microsoft Office and Banner, dedicated to helping students and supporting admissions work, staff guidance, and student records. Detail-oriented administrative professional with strong Microsoft Office Suite skills, known for delivering organized office support and effective communication. Proven ability to streamline procedures, enhance workflows, and provide exceptional customer service.
Overview
4
4
years of professional experience
Work History
Administrative Assistant II
Texas State University-Department of Psychology
San Marcos, TX
01.2024 - Current
- Reviewed and processed course override and transfer evaluation forms, guiding students on course applicability to degree plans.
- Utilized Banner and Logi systems to efficiently complete overrides and administrative tasks.
- Used Microsoft Office Suite to stay organized and support project work.
- Collaborated with team members to streamline office procedures and enhance workflows.
- Supervised student workers and helped organize daily tasks to make sure work was completed on time.
- Answered phone calls and responded to emails while providing friendly and helpful customer service to students, faculty, and visitors
- Organized and maintained both digital and paper filing systems while protecting confidential information
- Managed office supplies and equipment inventory to keep daily operations running smoothly.
Lead Supervisor
ReconMR
San Marcos, TX
06.2022 - 12.2023
- Delivered training, coaching, and mentoring to call center team members for performance enhancement.
- Assisted in resolving escalated customer issues to maintain satisfaction standards.
- Collaborated with management to refine service protocols and operational procedures.
- Monitored calls for quality assurance and compliance with established standards.
- Reviewed daily reports on call volume, sales, abandoned calls, and other key metrics.
- Participated in hiring interviews and selection processes for new team members.
- Tracked timecards, filed paperwork, and generated hourly reports.
Substitute Teacher, K-12
San Marcos Consolidated Independent School District
San Marcos, TX
10.2021 - 08.2023
- Delivered instruction across various subjects to K-12 students.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to align on curriculum and student progress.
- Implemented classroom activities that encouraged student participation and interest.
- Provided support to students with special needs in inclusive settings.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Established positive relationships with administrators, teachers and parents.
Education
Bachelor of Arts - Media Arts
University of North Texas
Denton, TX05-2021
Skills
- Dependable work ethic
- Banner and Logi system proficiency
- Transcript articulation
- Positive attitude and initiative
- Verbal and written communication
- Multitasking in fast-paced environments
- Adaptability and coachability
- Decision-making and problem-solving
- Attention to detail
- Teamwork
- Microsoft Office Suite proficiency
Timeline
Administrative Assistant II
Texas State University-Department of Psychology
01.2024 - Current
Lead Supervisor
ReconMR
06.2022 - 12.2023
Substitute Teacher, K-12
San Marcos Consolidated Independent School District
10.2021 - 08.2023
Bachelor of Arts - Media Arts
University of North Texas