Mary Goodhew
Union,MI
Summary
Seasoned banking professional with 10 years of expertise in collateral perfection, imaging/indexing, collateral releases, and strict adherence to compliance regulations. Proven ability to efficiently manage and ensure accuracy in collateral processes while maintaining regulatory compliance standards. Seeking to utilize my extensive industry knowledge and meticulous attention to detail in a new and challenging role.
Overview
13
13
years of professional experience
Work History
Administrative Assistant II
1st Source Bank
04.2021 - Current
- Managed the perfection of various types of collateral including life insurance policies, vehicle titles, mortgages, UCC filings, and agricultural assets such as crops and livestock.
- Ensured accurate Commercial Loan documentation and compliance with regulatory requirements for all collateral types.
- Developed and implemented processes to streamline collateral perfection procedures, resulting in increased efficiency and reduced errors.
- Conducted regular audits and reviews to maintain the integrity of collateral documentation and records.
- Imaged and indexed documents into Nautilus with meticulous accuracy, facilitating streamlined retrieval and access for team members, thereby enhancing operational efficiency for the entire department.
- Actively participated in numerous lean (process improvement) activities, demonstrating a commitment to continuous improvement and efficiency within the organization, culminating in earning the Quartz Belt in May 2024.
- Effectively managed a wide range of tasks throughout each day, demonstrating strong organizational skills and adaptability in a fast-paced banking environment.
Deposit Services Rep II
1st Source Bank
04.2017 - 04.2021
- Conducted thorough document reviews to ensure compliance with bank policies.
- Provided daily support to branches and internal teams via phone, email, and Teams platform.
- Electronically scanned, filed, and indexed documents.
- Performed detailed calculations to gather data for regular and special reports.
Staff Assistant
1st Source Bank
02.2011 - 04.2017
- Assisted customers with troubleshooting Debit/ATM card issues, ensuring swift resolution and customer satisfaction.
- Responded to Banking Center calls and email inquiries regarding debit card alerts and disputes, providing timely and accurate information.
- Managed essential functions of the Resource Card Desk, including card ordering, maintenance, closure, and processing e-forms for Travel Exceptions and VIP increases.
- Prepared and maintained records of debit alert communications for Banking Centers, ensuring compliance with bank procedures.
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Ability to work with minimum supervision
- Time management
- Strong work ethic
- Problem solving
- Ability to work under pressure
- Adaptability
Timeline
Administrative Assistant II
1st Source Bank
04.2021 - Current
Deposit Services Rep II
1st Source Bank
04.2017 - 04.2021
Staff Assistant
1st Source Bank
02.2011 - 04.2017