Deborah Newburn
La Vista,NE
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices pursuant to driving excellence to the customer experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2023
2023
years of professional experience
Work History
Team Leader
PayPal
La Vista, NE
11.2006 - 06.2022
- Coordinated team meetings and engagement activities and discussed incentive competitions to ensure successful goal related initiatives.
- Developed strategies for problem solving and conflict resolution among team members in addition to the review of messaging regarding new information and changes to products and policies.
- Conducted weekly 1/1 performance reviews to assess individual team member progress on Customer Experience and KPI goals and expectations.
- Reviewed teammate contacts and casework for quality assessment, information accuracy and to ensure compliance with privacy and security requirements.
Resolutions Services Teammate
PayPal
La Vista, Nebraska
01.2006 - 11.2006
- Exceeded Metric goals shortly after completion of training and mentoring.
- Contributed ideas and solutions to enhance customer, team & organizational performance/outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction through active listening, research and resolving customer concerns with knowledgeable and friendly service.
Restaurant Manager/Restaurant Owner
Sams Italian Villa
Council Bluffs, Iowa
01.1991 - 12.2008
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Analyzed financial statements to identify areas of improvement or cost savings
- Established policies for cash handling procedures to maximize security measures.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Successfully Implemented restaurant sales, inventory and operations management software not previously utilized.
Additional Employment Sales & Banking Experience
Details available upon request.
Education
Bachelor of Science - Business Management
Bellevue University
Bellevue, NE06-2008
Associate of Science - Accounting
Metropolican Community College
Omaha, NESkills
- Client Services in Call Center, Retail and Financial Services Employment
- Claims and Complaints Resolution
- Analytical Thinking
- Strong Attention to Detail
- Time Management Expertise
- Teamwork and Collaboration
Employment Gap
Primary Hospice Caregiver to husband from 2022 until passing, then spent remaining time settling his affairs, selling assets and moving.
June 2022 - Current.
Timeline
Team Leader
PayPal
11.2006 - 06.2022
Resolutions Services Teammate
PayPal
01.2006 - 11.2006
Restaurant Manager/Restaurant Owner
Sams Italian Villa
01.1991 - 12.2008
Additional Employment Sales & Banking Experience
Details available upon request.
Bachelor of Science - Business Management
Bellevue University
Associate of Science - Accounting
Metropolican Community College