Deborah Nickols
Denton,TX
Summary
Dynamic Optical Manager with extensive experience at Sam's Club, excelling in customer relationship management and product knowledge. Proven track record in enhancing team engagement and optimizing eyewear solutions, while effectively training new opticians. Skilled in inventory management and problem-solving, ensuring high standards of service and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Optical Manager
Sam's Club
09.2024 - Current
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Aided in selection of eyeglass frames based on customer preferences.
Optical Manager
Sam's Club
08.2017 - 09.2024
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Explained prescriptions, optical terminology and products to customers.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
Optical Manager
Sam's Club
02.2016 - 08.2017
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Optician
Sam's Club
09.2014 - 02.2016
Deli Team Lead
Sam's Club
12.2010 - 03.2014
Education
High School Diploma -
ENMUR
Roswell, NMSkills
Product knowledge
Customer relationship management
Adaptability
Written communication
Provider training
Technical understanding
Detail orientation
Problem-solving abilities
Organizational skills
Excellent communication
Task prioritization
Problem-solving aptitude
Inventory management
Reliability
Decision-making
Adaptability and flexibility
Time management
Professional ethics
Data verification
Active listening
Problem-solving
Multitasking Abilities
Computer proficiency
Professionalism
Accomplishments
Optical Manager of the Year Market 757 FY25
Optician of Q3 FY25 Nationwide
Optician of Q3 FY25 South Central Region
Optical Associate of the Month Sep FY24 May FY25
Languages
Spanish
Professional Working
Timeline
Optical Manager
Sam's Club
09.2024 - Current
Optical Manager
Sam's Club
08.2017 - 09.2024
Optical Manager
Sam's Club
02.2016 - 08.2017
Optician
Sam's Club
09.2014 - 02.2016
Deli Team Lead
Sam's Club
12.2010 - 03.2014
High School Diploma -
ENMUR