Jamie Sperrey
Dunnellon
Summary
Results-driven Optical Manager experienced in overseeing daily operations and leading staff training initiatives. Skilled in optical dispensing and insurance billing, consistently improving customer satisfaction and operational efficiency.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Optical Manager
US Vision
Gainesville
08.2024 - 12.2025
- Oversaw daily optical operations and ensured compliance with company standards.
- Trained and mentored staff on customer service and product knowledge.
- Developed staff schedules to optimize workflow and meet customer needs.
- Resolved customer inquiries and complaints effectively to enhance satisfaction levels.
- Prepared reports on sales trends, budgeting, and operational performance.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Inspected eyeglasses upon completion for accuracy before returning them to customers.
- Assisted customers with fitting frames or adjusting lenses as needed.
- Managed and trained optical staff to ensure quality customer service.
- Provided customers with professional advice on frame selection, lens materials, and contact lenses.
- Monitored daily operations of the optical department to ensure smooth workflow.
- Performed administrative tasks such as scheduling appointments and processing payments.
- Maintained up-to-date knowledge of current eyewear fashion trends.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Submitted patient insurance forms and managed simple bookkeeping.
Optician
Ram Eyecare
The Villages
04.2023 - 06.2024
- I run the optical area for both locations
- Assisted patients in selecting appropriate eyewear based on individual needs.
- Collaborated with eye care professionals to ensure quality patient care.
- Maintained inventory of eyewear products and ordered supplies as needed.
- Provided adjustments and repairs to eyewear for optimal fit and comfort.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
Optical tech
Lake eye
01.2022 - 12.2022
- I was hired as a floater now I am working by myself running the optical.
- I do the buying of merchandise and I sell glasses do insurance billing adjustments and inspection of glasses
Lab technician
Ocala eye
03.2021 - 01.2022
- Inspecting glasses
- Edging lenses
- Mounting lenses
- Ordering stock lenses
- Final inspection
- Mounting drill mounts
Optical tech
Linsey eyecare
10.2015 - 02.2021
- Selling glasses was my main thing
- Billing insurance
- Pulling insurance authorization
- Inspecting glasses
- Dispensing glasses
- Helping with the selection of new frames
- Help train new employees
Optical tech
Dr. Mathew's
01.2008 - 09.2015
- Selling glasses
- Running the contact lens department
- Payroll
- Insurance billing
- Accounts receivable
- Paying the bills
- Handling petty cash
- Running the lab
- Dr work ups
- And much more
Optical tech
Dr Azzue
02.2006 - 01.2008
- Selling glasses
- Buying frames
- Dispensing
- Inspecting glasses
- Insurance billing
- Pulling insurance authorization
Optical tech
US Vision
09.1999 - 02.2005
- Selling glasses
- Dispensing
- Inspecting glasses
- Insurance billing
Education
Associate of Science - Business Administration And Management
Hillsborough Community College
Tampa, FL 01.2024 - 05.2026
A/S Optician - Optician
Hcc
Skills
- Customer service
- Staff training
- Inventory management
- Optical dispensing
- Schedule coordination
- Insurance billing
- Appointment scheduling
- Prescription specifications
- Optical sales
- Frame adjustments
- Insurance processing
- Lens fitting
- Frames adjustment
- Product knowledge
- Children's eyewear
- Frame fitting
- Supply and equipment ordering
- Task prioritization
- Reliability
- Attention to detail
- Frame repair
- Multitasking capacity
- Managing inventory
- Computer proficiency
- Multitasking
- Glasses repair
- Product upselling
- Teamwork
- Visual field testing
Languages
English, Proficient
Timeline
Optical Manager
US Vision
08.2024 - 12.2025
Associate of Science - Business Administration And Management
Hillsborough Community College
01.2024 - 05.2026
Optician
Ram Eyecare
04.2023 - 06.2024
Optical tech
Lake eye
01.2022 - 12.2022
Lab technician
Ocala eye
03.2021 - 01.2022
Optical tech
Linsey eyecare
10.2015 - 02.2021
Optical tech
Dr. Mathew's
01.2008 - 09.2015
Optical tech
Dr Azzue
02.2006 - 01.2008
Optical tech
US Vision
09.1999 - 02.2005
A/S Optician - Optician
Hcc