Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

STACEY GARCIA

Frederick,MD

Summary

Skilled Optical Manager with vast knowledge in eye care technology, eyewear products, and customer service. Focused on providing high-quality solutions to customers while managing operations effectively. Strengths include team leadership, problem-solving abilities, and a commitment to continuous education in eye care advancements. In previous roles, led teams to increase customer satisfaction levels by ensuring timely delivery of prescribed eyeglasses and contact lenses. Dedicated and adaptable,with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Optical Manager

Visionworks
Gaithersburg, MD
12.2020 - Current
  • Identified potential opportunities to optimize costs and increase revenue through careful monitoring of financial performance.
  • Generated comprehensive reports highlighting key performance metrics tied to operational success for senior leadership.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Achieved optimal staffing levels by effectively recruiting and hiring qualified individuals.
  • Utilized tracking techniques to generate monthly sales reports for business development planning.
  • Efficiently managed payroll to maintain financial objectives.
  • Effectively assessed customer needs and requirements through engaging conversations utilizing strong communication abilities.
  • Proactively placed orders for merchandise, maintaining consistent supply levels.
  • Monitored the progress of customer orders from initiation to completion.
  • Conducted evaluations on patient prescriptions to verify their accuracy prior to placing orders for lenses and contacts.
  • Contributed to the organization of community events centered around vision care.
  • Offered expert guidance to customers for choosing frames, lens materials, and contact lenses.

Optical Supervisor

Visionworks
Gaithersburg, MD
07.2014 - Current
  • Effectively executed cosmetic enhancements for glasses frames including nose pad replacements and screw tightening.
  • Executed various administrative duties such as appointment scheduling, patient record maintenance, insurance billing, and report preparation.
  • Administered precise vision screenings by utilizing both automated refraction machines and manual phoropters.
  • Prepared detailed reports outlining progress made towards meeting monthly sales goals.
  • Explained lens options to patients including single vision lenses, bifocals, trifocals or progressive lenses.
  • Demonstrated how to insert contact lenses properly and instructed clients about hygiene practices for safe wear.
  • Maintained a clean work environment by wiping counters and organizing displays of merchandise.
  • Analyzed prescriptions written by optometrists or ophthalmologists to determine the best lens type for each patient's individual needs.
  • Coordinated and supervised the daily activities of optical staff to ensure efficient workflow.
  • Developed strategies to increase profitability of optical services offered such as special promotions or discounts.
  • Provided training for new employees in product knowledge, customer service, sales techniques, and safety regulations.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.

Education

High School Diploma -

Northwest High School
Germantown, MD
05-2007

Skills

  • Licensed by Maryland Optical Dispensers
  • Prescription Evaluation
  • Billing Processing
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Time Management
  • Customer Service
  • Product and Service Recommendations
  • Goal Setting
  • Document Management
  • Insurance processing
  • Adaptability

Accomplishments

  • Optical Manager of the year 2023
  • Best Customer Service 2019-2023
  • 2.5 Million Dollar Award

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Optical Manager

Visionworks
12.2020 - Current

Optical Supervisor

Visionworks
07.2014 - Current

High School Diploma -

Northwest High School

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STACEY GARCIA