Rachel Nutt
Summary
Precise and dedicated Optical Manager with background hiring, guiding and supervising staff. Talented at leading by example when working directly with customers to match with ideal frames, explain prescriptions and answer questions. Expert at offering helpful feedback based on employee performance to boost customer service ratings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Optical Manager
Walmart
08.2006 - Current
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
- Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
- Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed.
- Implemented loss prevention strategies, significantly reducing instances of theft or damage in the optical department.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
Assistant Manager
Walmart
08.2003 - 08.2006
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Child Development
California State University Sacramento
Sacramento, CASkills
- Document Management
- Laboratory Operations
- Licensed by California Optical Dispensers
- Optical Dispensing
- Insurance Processing
- Quality Inspections
Certification
ABO License - 2016-current
Timeline
Optical Manager
Walmart
08.2006 - Current
Assistant Manager
Walmart
08.2003 - 08.2006
Child Development
California State University Sacramento
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