Nicole Hall
Bradenton
Summary
Accomplished Optical Manager with a proven track record in optical sales and customer service. Expertise in training teams, optimizing workflows, and enhancing service delivery to drive customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Optical Manager
Eye Center, Inc
Bradenton, FL
04.2022 - Current
- Oversaw daily optical operations to ensure efficient patient flow and service delivery.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training materials for new employees, enhancing onboarding process effectiveness.
- Analyzed sales data to identify trends and inform product selection strategies.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
Optical Receptionist
Pelican Optical
Sarasota, FL
03.2005 - 04.2022
- Mentored junior reception staff, fostering a collaborative team environment.
- Coordinated communication between departments to facilitate efficient workflow and service delivery.
- Resolved customer inquiries and concerns promptly, improving overall satisfaction ratings.
- Resolved customer problems and complaints.
- Collaborated with team members to streamline workflow and reduce turnaround time for orders.
- Assisted in inventory management, tracking materials and supplies for timely order fulfillment.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
Education
Associate of Science - Opticianry Program
Hillsborough Community College
Tampa, FL08-2025
Skills
- Optical sales
- Workflow coordination
- Licensed by [Florida] optical dispensers
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving abilities
Certification
- Certified Optician ABO/NCLE
- Licensed Optician - [Current]
Timeline
Optical Manager
Eye Center, Inc
04.2022 - Current
Optical Receptionist
Pelican Optical
03.2005 - 04.2022
Associate of Science - Opticianry Program
Hillsborough Community College