Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Kurtz

Newaygo

Summary

Optical Manager at Alpine Family Eyecare, adept in optical dispensing and enhancing patient outcomes through critical thinking and exceptional communication. Excelled in elevating team engagement and patient satisfaction, demonstrating a keen eye for detail and a collaborative spirit. Proven track record in streamlining processes and effectively managing sensitive information, aligning with employer-desired skills.

Overview

18
18
years of professional experience

Work History

Optical Manager

Alpine Family Eyecare
08.2016 - Current
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Explained prescriptions, optical terminology and products to customers.
  • Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.

Patient Care Cooridnator

Spectrum Health
12.2014 - 08.2016
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Optician

Alpine Family Eyecare
02.2007 - 12.2014
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.

Education

High School Diploma -

Ravenna High School
Ravenna, MI
05.2003

Skills

  • Optical sales
  • Optical dispensing
  • Frame adjustments
  • Appointment scheduling
  • Optical equipment operation
  • Document management
  • Workflow coordination
  • Insurance processing
  • Prescription specifications
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Team collaboration

Timeline

Optical Manager

Alpine Family Eyecare
08.2016 - Current

Patient Care Cooridnator

Spectrum Health
12.2014 - 08.2016

Optician

Alpine Family Eyecare
02.2007 - 12.2014

High School Diploma -

Ravenna High School

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Elizabeth Kurtz