Candee May

-Managed daily functions and staff coordination in a thriving optometric practice, ensuring optimal patient experiences and service delivery for 11 years.

Managed patient history intake for two optometrists to streamline examination processes. Oversaw pretesting operations encompassing OCT, NCT, visual fields, and auto-refracting to enhance patient care quality.

Visual acuity, color vision and depth percetion.

-Managed patient prescriptions by neutralizing current eyeglass needs and overseeing incoming lab orders. Recommended appropriate frame and lens products based on patient evaluations. Oversaw vision benefits inquiries and filed claims for multiple insurance providers, including VSP, EyeMed, Davis, Spectera, and eight Illinois Medicaid options. Led efforts in the adjustment and repair of eyeglasses to enhance patient satisfaction.

-Contact lense technican, helped first time contact lense wearers learn instruction and care of soft and RGP contact lenses.

-Scheduled appointments, insurance specialist and customer service

• Oversaw daily operations, ensuring exceptional customer service and satisfaction.
• Managed frame inventory alongside accounts payable and receivable, while coordinating payroll and employee scheduling activities.
• Optician specialist and assisted with patients frame selection and lense options. Processed insurance claims and handled optical orders.

• Conducted comprehensive vision assessments to ensure accurate patient diagnostics.
• Assisted ophthalmologists during examinations and surgical procedures, and medical Doctor dictation.
• Provided pre-operative and post-operative care instructions, ensuring patient understanding and compliance.