Deborah Obenour
Apache Junction,AZ
Summary
Dynamic professional with a proven track record at Consumer Cellular, excelling in customer service and critical thinking. Recognized for enhancing customer satisfaction and streamlining processes, I am dependable and adept at multitasking. Committed to fostering positive relationships and resolving issues efficiently, I thrive in fast-paced environments while maintaining a calm demeanor.
Overview
5
5
years of professional experience
Work History
CLS
Consumer Cellular
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service
Consumer Cellular
07.2022 - 03.2024
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Provided exceptional customer service, resolving client issues promptly and professionally.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Provided exceptional customer service, addressing member concerns promptly and professionally.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Developed loyal customer base by providing excellent customer service.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Assistant Manager
Dollar Tree
06.2020 - 08.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
No Degree - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Multitasking
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Timeline
CLS
Consumer Cellular
03.2024 - Current
Customer Service
Consumer Cellular
07.2022 - 03.2024
Assistant Manager
Dollar Tree
06.2020 - 08.2022
No Degree - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College
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