Summary
Overview
Work History
Education
Skills
Professional Highlights
References
Additional Information
Timeline
Generic

Shannon Brown

Clarksville,TN

Summary

An opportunity to provide excellent instructional and developmental assistance to student(s). Also to reinforce material that is provided by the teacher in the classroom setting.

Overview

14
14
years of professional experience

Work History

CLS

Heather Brown
  • Picked them up from their residents and took them out to do fun activities like the movies, Christmas shopping, the fitness center to get exercise, and bowling
  • Picked Heather up to do volunteer work at the local hospital and an office setting
  • Worked side by side with Heather making sure that her business was stocked and ready for potential customers.

Shift Manager/Key Holder

Ross Dress For Less
02.2021 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.

Cashier

Dollar Tree
10.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Journey Leader/Cashier

Noodles and Company
10.2016 - 09.2020
  • Be passionate while assisting people in ordering and paying for their food
  • Take pride in serving, clean up after and assist customers in all of their needs while they are dining
  • Cook dishes with care and love for the customers
  • Clean any dishes so that they can be reused
  • Nourish and inspire every customer, team member and community.
  • Implemented quality control measures to maintain the highest standards of service delivery across all projects undertaken by the team.

Driver

Lyft
01.2019 - 03.2020
  • Assist in getting people from one destination to another via my vehicle
  • Improve people's lives with the world's best transportation.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Level B Operator/ Core Leader In-Training

Cascade Engineering
06.2010 - 08.2015
  • In 6 months of hiring was promoted to Level B Operator in plastic injection molding
  • Core Leader responsibilities for assuring good product and smooth running operations
  • I use the phone lines to schedule operators and ensure all jobs are completed during the work week/weekend.

CLS

Jackie Finn
- 01.2010
  • Picked them up from their residents and took them out to do fun activities like the movies, Christmas shopping, the fitness center to get exercise, and bowling
  • Picked Jackie up to do volunteer work at the local hospital and an office setting
  • Worked side by side with Jackie making sure that her business was stocked and ready for potential customers.

Education

General Education -

East Kentwood High School
05.1999

Skills

  • Adaptability
  • Follow Standard Work
  • Detail Oriented
  • Forward Thinker
  • Realist and Punctual
  • Able to defuse a bad situation
  • Loyal to my employer
  • Demonstrates Patience
  • Friendly, Positive Attitude

Professional Highlights

  • Noodles and Company, Be passionate while assisting people in ordering and paying for their food., Take pride in serving, clean up after and assist customers in all of their needs while they are dining., Cook dishes with care and love for the customers., Clean any dishes so that they can be reused., Nourish and inspire every customer, team member and community.
  • Lyft, Assist in getting people from one destination to another via my vehicle., Improve people's lives with the world's best transportation.
  • Cascade Engineering Inc, In 6 months of hiring was promoted to Level B Operator in plastic injection molding, Core Leader responsibilities for assuring good product and smooth running operations, I use the phone lines to schedule operators and ensure all jobs are completed during the work week/weekend.
  • Toys R Us, Receiving product to put on shelves, Restocked the product for the next business day, Set- up the layout of the store when needed
  • CLS Direct Care Services for Jackie Finn and Heather Brown, Picked them up from their residents and took them out to do fun activities like the movies, Christmas shopping, the fitness center to get exercise, and bowling, Picked Jackie up to do volunteer work at the local hospital and an office setting, Worked side by side with Jackie making sure that her business was stocked and ready for potential customers
  • Meijer, Answered phones in Pet and Garden, Floral and Media Departments, Stocked and restocked shelves for the next day of business, Set-up Layouts in all departments in the store, Worked as a cashier in the Media and Outdoor Garden Departments

References

References are available on request.

Additional Information

I am also a graduate of the Dale Carnagie Management Program. This gave me tools to help manage others and myself effectively.

Timeline

Shift Manager/Key Holder

Ross Dress For Less
02.2021 - Current

Cashier

Dollar Tree
10.2020 - 02.2021

Driver

Lyft
01.2019 - 03.2020

Journey Leader/Cashier

Noodles and Company
10.2016 - 09.2020

Level B Operator/ Core Leader In-Training

Cascade Engineering
06.2010 - 08.2015

CLS

Heather Brown

CLS

Jackie Finn
- 01.2010

General Education -

East Kentwood High School
Shannon Brown