Deborah Olatunji
Windsor Mill,MD
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Resourceful Customer Service Sales Representative known for productivity and efficiently completing tasks. Specialize in conflict resolution, client retention, and upselling techniques which enhance customer satisfaction and loyalty. Excel in communication, adaptability, and problem-solving, ensuring smooth transactions and positive customer experiences.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Sales Representative
Tegmand Healthcare
Windsor Mill, MD
05.2021 - 05.2025
- Processed orders and transactions using company software systems.
- Assisted customers with product inquiries and service solutions.
- Resolved customer complaints with effective communication and problem-solving skills.
Customer Service Manager
Multidimensional inc
Windsor Mill, MD
05.2019 - 05.2025
- Led customer service team to enhance client satisfaction and support.
- Developed training programs for new staff on service protocols and systems.
- Implemented feedback processes to improve service quality across departments.
- Analyzed customer feedback to identify trends and improvement areas.
- Facilitated regular team meetings to communicate updates and share best practices.
Sales Associate
Macys Logistics
Columbia, MD
03.2015 - 05.2020
- Assisted customers with product selection and informed them about promotions.
- Managed inventory levels and organized product displays to enhance visibility.
- Processed transactions accurately using point-of-sale systems and handled cash.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Collaborated with team members to achieve sales goals and improve customer service.
Education
Associate of Science - Nursing
Baltimore City Community College
Baltimore, MD 05.2019 - 05.2023
Associate of Science - Nursing
Eastern Illinois University
Charleston, IL 05.2013 - 05.2015
Skills
- Order processing
- Customer feedback analysis
- Point-of-sale systems
- Service protocol development
- Staff training
- Customer relationship management
- Team collaboration
- Conflict resolution
Languages
English
Full Professional
Accomplishments
I was awarded the best staff in year 2025.
Affiliations
I know how to balance different aspects of my life. I don't play with my work and I strive to get the best results out of it. I give it all my best In order to accomplished my goal and achieve my dreams.
References
References available upon request.
Timeline
Customer Service Sales Representative
Tegmand Healthcare
05.2021 - 05.2025
Customer Service Manager
Multidimensional inc
05.2019 - 05.2025
Associate of Science - Nursing
Baltimore City Community College
05.2019 - 05.2023
Sales Associate
Macys Logistics
03.2015 - 05.2020
Associate of Science - Nursing
Eastern Illinois University
05.2013 - 05.2015