Deborah O'Neill-Borchardt

• Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
• Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
• Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Supported staff members with administrative tasks, improving productivity across various departments.
• Increased client retention by providing exceptional service while managing check-in and check-out processes.
• Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
• Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.

• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
• Sterilized rooms and prepped equipment and instruments for 6-8 procedures daily
• Documented patient dental health information, medical history, and vital signs for future reference
• Helped dentists restore teeth by applying permanent and temporary fillings and crowns
• Monitored patient comfort and safety during dental procedures

Solo Assistant for small dental practice.

• Skilled at working independently and collaboratively in a team environment
• Identified issues, analyzed information and provided solutions to problems
• Provided professional services and support in a dynamic work environment
• Excellent communication skills, both verbal and written

• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Maintained day-to-day classroom management and discipline to promote learning initiatives
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
• Monitored student behavior and administered discipline as needed
• Developed and implemented behavior management plans for students with challenging behavior