Deborah O’Sullivan, BSN, RN
Winona,TX
Summary
Caring, empathetic RN with experience assessing patient needs to determine appropriate action, including self-care at home, appointment scheduling or recommendation to visit emergency room facilities. Strong decision-maker gifted at quickly and accurately identifying patient health status via phone conversations and communicating with providers for guidance in certain circumstances. Dedicated to consistently following ethical and regulatory standards as well as triage protocols. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Telephone Triage Nurse
CHRISTUS Heart Hospital - Electrophysiology
03.2020 - Current
- Assessed patients' symptoms by phone and determined appropriate triage.
- Created dot phrases to enhance telephone triage assessments.
- Contributed recommendations for improving efficiency in the medication refill procedure.
- Streamlined EP M-drive through the introduction of a specialized folder comprising tip sheets, phone lists, and standard forms for enhanced accessibility.
- Directed and implemented strategies to streamline workflow in the telephone room.
- Educated colleagues in the proper techniques for handling prior authorizations.
- Crafted a comprehensive resource outlining key stumbling blocks in patient assistance paperwork, leading to streamlined processes.
RN Clinic Lead
CHRISTUS Trinity Clinic Lindale
02.2019 - 03.2020
- Scheduled and provided support for 15 Nurses/MA’s.
- Provided education to nurses regarding updated policies while performing detailed chart audits.
- Ensured compliance with survey requirements set forth by TJC, CMS, and TVFC.
RN Case Manager
Baylor Scott & White Hospice
01.2018 - 07.2018
- Planned and managed home symptom management for patients with terminal illnesses while offering family support.
- Enhanced collaboration between Cancer Center and Hospice.
- Created PowerPoint presentation on hospice transition.
Nurse Clinician
Baylor Scott & White McClinton Cancer Center
04.2015 - 01.2018
- Managed and processed chemotherapy orders while providing telephone triage and symptom management support.
- Co-authored abstract for a poster presentation for the 2016 ONS Conference.
- Created a concise PowerPoint presentation highlighting the importance of Patient Adherence to Oral Chemotherapy.
RN Specialty Staff Nurse
UT Health Northeast Cancer Treatment and Prevention Center
03.2014 - 04.2015
- Ensured smooth workflow by assisting in various departments as needed.
- Assisted in various clinic responsibilities, including assisting with procedures, symptom management, telephone triage, and patient education.
Clinical Oncology Staff Nurse
Tyler Hematology Oncology
10.2009 - 03.2014
- Enhanced efficiency by assisting with telephone triage and educating patients on oral chemotherapy regimens. Facilitated patient assistance programs and streamlined the prior authorization process for oral medications.
Inpatient Oncology Staff Nurse
East Texas Medical Center – Tyler
06.2003 - 02.2011
- Delivered full-time nursing care in the inpatient oncology unit for a period of two years before transitioning to PRN status.
Radiation Oncology Staff Nurse
East Texas Medical Center
01.2007 - 10.2009
- Assessed and monitored patients for radiation side effects.
- Implemented care plans for the reduction/relief of side effects.
Outpatient Infusion Nurse
University of Texas Health Science Center – Chamblee Cancer Center
01.2005 - 01.2007
- Administered chemotherapy and blood products.
- Chemotherapy education for patients and families.
Education
Bachelor of Science in Nursing -
Chamberlain University- College of Nursing
12.2018
Associate in Applied Science - Nursing -
Tyler Junior College
05.2003
Medical Office Management Curriculum Courses -
Tyler Junior College
05.1991
High School Diploma -
R. L. Paschal High School
01.1987
Skills
- Patient Assessment
- Patient Communication
- Patient Advocacy
- Resource Utilization
- Provider Collaboration
- Documentation
- Care Coordination
- Process Improvement
Certification
- RN license- State of Texas BON
- Current BLS Certicification
Accomplishments
- Daisy Award 2022
References
References available upon request.
Timeline
Telephone Triage Nurse
CHRISTUS Heart Hospital - Electrophysiology
03.2020 - Current
RN Clinic Lead
CHRISTUS Trinity Clinic Lindale
02.2019 - 03.2020
RN Case Manager
Baylor Scott & White Hospice
01.2018 - 07.2018
Nurse Clinician
Baylor Scott & White McClinton Cancer Center
04.2015 - 01.2018
RN Specialty Staff Nurse
UT Health Northeast Cancer Treatment and Prevention Center
03.2014 - 04.2015
Clinical Oncology Staff Nurse
Tyler Hematology Oncology
10.2009 - 03.2014
Radiation Oncology Staff Nurse
East Texas Medical Center
01.2007 - 10.2009
Outpatient Infusion Nurse
University of Texas Health Science Center – Chamblee Cancer Center
01.2005 - 01.2007
Inpatient Oncology Staff Nurse
East Texas Medical Center – Tyler
06.2003 - 02.2011
Bachelor of Science in Nursing -
Chamberlain University- College of Nursing
Associate in Applied Science - Nursing -
Tyler Junior College
Medical Office Management Curriculum Courses -
Tyler Junior College
High School Diploma -
R. L. Paschal High School
- RN license- State of Texas BON
- Current BLS Certicification
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