JENNIFER GARCIA

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.

• Verify medical insurance, obtained referrals/authorizations for direct labor and delivery, ER admits, along with radiology and surgical procedures.
• Scheduled outpatient procedures/surgeries.
• Obtained HIPAA and COA forms.
• Copy, file, and maintain paper and electronic documents.
• Responded to patient inquiries regarding billing or financial matters.
• Scanned documents into electronic medical records system.
• Greeted patients and visitors in a courteous and professional manner.
• Collected co-pays and other payments from patients at time of service.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

• Cleaned, prepared, and maintained examination rooms and treatment areas.
• Administered injections, medications and treatments as directed by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Organized patient charts before each day's clinic sessions began.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Obtained prior authorizations for referrals and radiology procedures.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Supervised staff members, organized schedules and delegated tasks.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Developed and implemented office policies and procedures.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Provided administrative support to management team including preparing reports and presentations.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Processed payroll accurately ensuring all employees were paid on time.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Provided training to new hires on office policies and procedures.

• Verified patients insurance eligibility and obtained referrals and prior authorizations.
• Prepared exam rooms, vaccines, and medication for patients.
• Assisted physicians with in-office procedures.
• Provided administrative support to medical staff, including scheduling appointments and managing patient records.
• Greeted patients upon arrival and verified necessary paperwork was completed accurately.
• Assisted in the front office with filing, faxing, photocopying and other clerical duties.
• Responded to patient inquiries regarding insurance coverage and billing matters.
• Collected co-payments from patients at time of service.
• Answered multi-line phone system, routed calls appropriately and took messages as needed.
• Checked in patients, updated demographic information and collected co-pays and fees as required.
• Prepared charts for upcoming appointments by retrieving lab results, x-rays and other documents from previous visits.
• Ensured that all HIPAA requirements were met when handling confidential patient information.
• Maintained a clean reception area by stocking supplies, organizing materials and tidying up waiting room areas as needed.
• Provided customer service assistance to help resolve any issues that arose during check-in or checkout processes.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

• Changed dressing, binders, and bandages.
• Completed daily shift reports for smooth and informative handovers.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Documented patient care services by charting in designated areas.
• Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.

Patient Access Rep.

• Processed patient admissions, registrations, transfers, and discharges according to established procedures.
• Verified insurance coverage for services provided by the facility.
• Greeted patients and visitors in a courteous and professional manner.
• Collected co-pays and other payments from patients at time of service.
• Responded to patient inquiries regarding billing or financial matters.
• Assisted with scheduling outpatient appointments.
• Ensured accuracy of all data entered into computer system.
• Scanned documents into electronic medical records system.
• Created new patient accounts in EMR system as needed.
• Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
• Facilitated communication between patients, staff members, and third party payers.
• Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
• Participated in training sessions to stay updated on healthcare policies and registration software.
• Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
• Followed up on unpaid claims in a timely manner.
• Reviewed account receivables for accuracy prior to sending out statements.