Minerva Bayona-Gonzales
New Braunfels,Texas
Summary
Dynamic Patient Access Representative with extensive experience at Lone Star Heart and Vascular, adept at resolving billing discrepancies and enhancing patient satisfaction through effective communication and empathy. Proficient in electronic health records and HIPAA compliance, I excel in managing patient inquiries and fostering positive relationships in fast-paced healthcare environments.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Lone Star Heart and Vascular
New Braunfels, Texas
10.2024 - Current
- Managed patient inquiries and provided guidance on services offered.
- Maintained accurate patient records in electronic health record systems.
- Addressed billing questions and resolved discrepancies with sensitivity and professionalism.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
Senior CSR
CentroMed
New Braunfels, Texas
01.2024 - 10.2024
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information in the system.
- Handled escalated customer complaints with professionalism and care.
- Conducted follow-up calls to ensure customer satisfaction after interactions.
- Consulted with customers regarding needs and addressed concerns.
- Handled difficult situations with tact, diplomacy, and professionalism.
Senior Customer Service Representative
CentroMed
New Braunfels, Texas
10.2022 - 09.2023
- Resolved customer inquiries by providing accurate information and effective solutions.
- Managed appointment scheduling and coordinated with various departments for efficiency.
- Demonstrated empathy while addressing customer complaints to foster positive relationships.
- Handled difficult situations with tact, diplomacy, and professionalism.
MOS
South Texas Cardiovascular Consultants
06.2016 - 10.2018
- I checked in and out patients, collected co-payments, updated demographics, updated insurances, scheduled follow up appointments and testing, returned phone messages and sent out messages to nurses and physicians. Paged physicians when needed.
Medical Secretary
Seton Heart Institute
05.2013 - 12.2014
- As a Medical Secretary I would check in and out patients. Answered phone calls, created nursing and physician messages in a timely manner, collected co-payments, medical records, authorizations, scheduled follow up and testing appointments.
Medical Secretary
Cancer Care Center of South Texas
01.2011 - 03.2013
- As a Medical Secretary I would check in patients, collected co payments, answered phone calls.
Medical Secretary
New Braunfels Primary Care
12.2008 - 08.2011
- As a Medical Secretary I would check in and out patients, scheduled follow up appointments, answered phone calls, collected co payments and deductibles, medical records, authorizations, scheduled testing for MRI's, X-Rays, Echos, Holters, etc. Call in RX's under Physicians Direction.
Education
Medical Secretary Diploma - Medical Secretary
Career Point Institute
San Antonio, TX01.2004
High School - General Studies
New Braunfels High School
New Braunfels, Texas01.1995
Skills
- Electronic health records
- Patient billing resolution
- HIPAA compliance
- Appointment scheduling
- Medical terminology
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Verbal and written communication
- Patient registration
- Patient feedback management
- Payment processing
- Policy understanding
- Patient check-in
- Information collection
- Customer follow-up
- Health insurance knowledge
- EMR
- Multitasking and organization
- Healthcare systems navigation
- Phone and email etiquette
- Registration and admissions
- Customer service
- Strong empathy
- Patient documentation
Last Modified
08:12 PM
Spanish
Spanish
Professional
References
References available upon request.
Timeline
Patient Access Representative
Lone Star Heart and Vascular
10.2024 - Current
Senior CSR
CentroMed
01.2024 - 10.2024
Senior Customer Service Representative
CentroMed
10.2022 - 09.2023
MOS
South Texas Cardiovascular Consultants
06.2016 - 10.2018
Medical Secretary
Seton Heart Institute
05.2013 - 12.2014
Medical Secretary
Cancer Care Center of South Texas
01.2011 - 03.2013
Medical Secretary
New Braunfels Primary Care
12.2008 - 08.2011
Medical Secretary Diploma - Medical Secretary
Career Point Institute
High School - General Studies
New Braunfels High School
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