Samantha Eagleson
Leipsic
Summary
Detail-oriented Patient Access Representative with expertise in electronic health records management and HIPAA compliance. Demonstrated success in improving patient satisfaction through efficient registration processes and high-quality customer service. Strong communication skills facilitate effective interactions with patients and healthcare teams.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Patient Access Representative
Ensemble
Glandorf
09.2024 - Current
- Greeted patients and visitors to create a welcoming environment.
- Registered patients using electronic health record system for accurate information.
- Verified insurance coverage and benefits to ensure eligibility for services.
- Scheduled appointments efficiently to optimize patient flow and resource use.
- Assisted patients with completing necessary forms and documentation.
- Provided information on services and procedures to address patient inquiries.
- Collaborated with clinical staff to coordinate patient care effectively.
- Maintained confidential patient records in compliance with privacy regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assisted with preparing daily cash reports for accounting department.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Followed up on unpaid claims in a timely manner.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Documented patient counters in hospital system and initiated follow-up actions.
Account Manager
GardaWorld Security
Findlay
10.2021 - 07.2024
- Managed client accounts by addressing inquiries and resolving issues promptly.
- Coordinated security service delivery to meet client needs and expectations.
- Prepared reports on account status and service performance for management review.
- Conducted regular check-ins with clients to ensure satisfaction and service quality.
- Collaborated with internal teams to streamline processes for enhanced efficiency.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Onboarded new team members to integrate into organization.
- Created comprehensive reports on account performance and presented them to senior management.
- Ensured compliance with industry regulations when dealing with clients.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Addressed customer questions and concerns regarding products and services.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Supervised security personnel during shifts to ensure safety protocols were followed.
- Conducted regular patrols to monitor premises and identify potential security threats.
- Coordinated emergency response procedures with local law enforcement and emergency services.
- Trained new security staff on company policies and emergency response procedures.
- Monitored surveillance systems to detect unusual activities or incidents in real-time.
- Prepared incident reports detailing security breaches and recommended corrective actions.
- Collaborated with management to develop and improve security policies and practices.
- Managed access control systems to regulate entry points and maintain facility security.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Provided security team leadership and contributed to on-call duties.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Led security team and contributed to on-call shifts.
- Monitored security operations to ensure compliance with established procedures and standards.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Recorded required data for incident reports and files.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
Home Health Aide
Interim Home Health Care
Findlay
05.2016 - 12.2018
- Assisted clients with daily living activities and personal hygiene.
- Monitored and documented client health status and changes.
- Provided companionship and emotional support to clients.
- Prepared and served nutritious meals according to dietary needs.
- Collaborated with healthcare team to coordinate care plans.
- Maintained a clean and safe living environment for clients.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Documented care provided and submitted notes to supervisor.
- Engaged patients in recreational activities such as reading books or playing games.
- Recognized emergency situations and implemented appropriate procedures.
- Tracked and reported clients' progress based on observations and conversations.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Participated in developing individualized care plans based on medical orders and assessments.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Educated patients and families on health care needs, conditions, and options.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Planned, prepared or served meals to patients according to prescribed diets.
- Provided entertainment and companionship through conversation, reading, and board games.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Cared for disabled children or children with sick or disabled parents.
Education
High School Diploma -
Mohawk High School
Sycamore, OH05-2004
Some College (No Degree) - Criminal Justice
The University of Findlay
Findlay, OHSome College (No Degree) - Nursing
Rhodes State College
Lima, OHSkills
- Electronic health records management
- Insurance verification processes
- Appointment scheduling coordination
- HIPAA compliance adherence
- Patient registration systems
- Customer relationship management
- Patient registration
- HIPAA compliance
- Appointment scheduling
- Insurance verification
- Electronic health records
- Healthcare regulations
- Effective communication
- Team collaboration
- Health insurance knowledge
- Healthcare systems navigation
- Verbal and written communication
- Phone and email etiquette
- Data entry
- Registration and admissions
- Patient check-in
- Appointment reminders
- EMR updating
- Payment processing
- Medical terminology
- EMR
- Patient identity verification
- Multitasking and organization
- Customer follow-up
- Pre-admission requests
- Eligibility determination
- Customer service
Certification
STNA
Timeline
Patient Access Representative
Ensemble
09.2024 - Current
Account Manager
GardaWorld Security
10.2021 - 07.2024
Home Health Aide
Interim Home Health Care
05.2016 - 12.2018
High School Diploma -
Mohawk High School
Some College (No Degree) - Criminal Justice
The University of Findlay
Some College (No Degree) - Nursing
Rhodes State College