Esterlina Alfaro
Miami,FL
Summary
Dynamic and results-oriented professional with extensive experience in healthcare administration, notably with the University of Miami Health System. Excelled in insurance verification and customer service, enhancing patient satisfaction and streamlining office operations. Proficient in Athena Health Network and bilingual in English and Spanish, demonstrating a commitment to efficient, high-quality patient care and support.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
University of Miami Health System
Miami, FL
11.2023 - Current
- Provided assistance to internal departments when needed.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Actively participated in team meetings and training sessions.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Greeted patients and visitors in a courteous and professional manner.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Front Desk Coordinator
New Beginnings Healthcare For Women
Miami, FL
09.2020 - 08.2023
- Ensured that all front desk areas were kept clean and organized at all times.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Coordinated company events with venues and advised staff of pertinent details.
- Resolved insurance-related issues and discrepancies to prevent claim denials.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Updated patient accounts with insurance verification information to ensure accurate billing.
- Utilize Athena Health Network (EMR) to record and organize patient
data. - Obtain pre-authorizations and referrals using specific CPT and ICD-10 codes weekly.
- Operate and efficiently manage a busy multi-line phone system in a fast-paced doctor's office, effectively handling incoming and outgoing calls, and ensuring professional and timely communication with patients, healthcare providers, and staff.
Front Desk Receptionist
All in One Dental Clinic
Miami, FL
11.2019 - 08.2020
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Prepared correspondence letters for insurance companies related to claims processing.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Arranged documents for insurance claims.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
High School Diploma -
G Holmes Braddock Senior High
Miami, FL06-2015
Skills
- Insurance verification
- Customer Service
- Electronic Health Records Management
- Schedule Management
- Office Administration
- Athena Health Network
- Microsoft Office Word
- English fluency
- Spanish fluency
- Medical billing
- Privacy regulations knowledge
- Medical terminology
Languages
- English
- Spanish
Timeline
Patient Access Representative
University of Miami Health System
11.2023 - Current
Front Desk Coordinator
New Beginnings Healthcare For Women
09.2020 - 08.2023
Front Desk Receptionist
All in One Dental Clinic
11.2019 - 08.2020
High School Diploma -
G Holmes Braddock Senior High