Rhonda Scott

• Coordinated patient scheduling for mammography appointments, ensuring timely access to care.
• Guided patients in accurately completing registration forms to facilitate smooth onboarding.
• Handled high volume of incoming calls, delivering exceptional customer service to enhance patient satisfaction.
• Provided exceptional customer service to enhance patient experience.
• Answered phones promptly in a professional manner.
• Established new patient accounts in EMR system.
• Maintained confidentiality of patient information according to HIPAA regulations.
• Actively participated in team meetings and training sessions.

* Program new and existing activities/seminars/workshops.

* Maintains relationships with all Members through active listening and positive engagement.

* Reception, answer phones, register members for classes.

* Help with set-up and tear down of classrooms as needed.

* Maintains Bedford Connection additions and subtractions.

* Maintains City Calendar additions and subtractions.

* Maintains Email List of approximately 75.

* Monthly Newsletter

* Maintains knowledge of computer programs: ActiveNet, Logos, Kronos, Outlook, Microsoft Word, Excel, etc.

* Accounts Payable and Accounts Receivable.

* Ordering office supplies, First Aid kit supplies, Copier toner, Badge printer supplies.

* CPR certification

* Food Handlers License

• Answered phones and scheduled appointments, facilitating patient care and efficient workflow.
• Collected and processed copayments and out-of-pocket charges.
• Updated patient financial information to ensure accurate billing and patient records.
• Transcribed 300-500 result letters a week.
• Maintain file room using HIPAA laws.
• Maintain knowledge of many computer programs such as, PACS, MRS, Invision, Epic, Radiant, Radwhere, Nuance, Outlook, Lync, Synapse, Microsoft Office
• Maintain Class B CDL needed to drive mobile mammography units.
• CPR Certification

• Managed daily operations, supervising and delegating assignments for 20-member team.
• Led employee performance reviews and discussed improvement strategies with each team member.
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Reviewed performance reports to identify trends and developed continuous improvement initiatives.
• Executed training initiative to enhance skills and foster leadership development within team.
• Determined efficient work schedules for team on daily basis to keep project moving and each shift properly staffed.
• Managed accounts payable for an organization of 20 personnel.
• Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
• Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
• Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
• Oversaw daily banking transactions to ensure accuracy and compliance.
• Processed rehires, transfers, terminations, garnishments and withholdings.
• Corrected payroll transactions by voiding checks and issuing stop payment orders.
• Prepared purchase orders and expense reports.
• Followed all IRS guidelines and state regulations when submitting payroll taxes.