Deborah Paterson
Colorado Springs,CO
Summary
A highly motivated, results-driven professional, who has a passion for helping others, while ensuring company profitability goals are achieved. Demonstrates a positive attitude, willingness to learn new things quickly and training others to exceed company goals and standards.
Overview
20
20
years of professional experience
Work History
Project Advisor
Angie's List
Colorado Springs, CO
06.2017 - Current
- Contacted homeowners to make sure they were receiving quotes on home projects and offering other services, while providing stellar customer service.
- Documented each call, making sure the request was being sent to the appropriate contractor.
- Provided guidance for team members, assisting with correct tasks, for each service request submitted.
- Maintained high metrics every quarter and received multiple awards for integrity, customer service and top performance status.
- Trained compliance, advisor and management staff on call structure and how to maximize the call.
- Created profitability for the company, while building long lasting rapport with our customers.
Domestic Cleaner
Self Employed
Gold Coast Australia
03.2007 - 04.2017
- Specialized in bond cleans of vacation rentals and privately owned apartments
- Maintained constant communication with management and team members to expedite cleaning operations throughout numerous rental properties
- Created fee estimates and scheduled meetings with clients
- Monitored supply inventories and ordered/ restocked as required
Guest Service Agent
Milford Sound Lodge
Fiordland New Zealand
11.2005 - 10.2006
- Responsible for guest reservations and creating a superb customer service experience on the phone.
- Resolved guest inquiries and complaints in a quick and efficient manner.
- Maintained reservation systems, created room assignments and processed appropriate lodge documents when required
- Settled guest accounts on completion of their stay
- As a world heritage listed area, the lodge is off grid, with no electricity. We were responsible for turning on the generator in the morning, before guests came in for breakfast. We were responsible for turning it off at night and troubleshooting if it wouldn't start.
IT Staffing Consultant
Apex Systems
Bellevue, WA
02.2004 - 07.2005
- Worked closely with clients to fill IT positions throughout the Seattle area. Quickly recruiting, interviewing and selecting applicants to fill positions quickly and efficiently.
- Initiated contact with potential contractors through continuous outbound calls, identifying the appropriate contractor to match the client's skill set.
- Customized contractor resumes to correspond with the clients' needs and make necessary changes when needed.
- Set up weekly meetings with contractors, on site, to build strong business relationships.
- Conducted face to face interviews with potential contractors.
Education
Bachelor of Science - Hospitality And Tourism
12.2001
Skills
- Exceptional Communication
- Peer Mentorship/Training
- Exemplary Phone Etiquette
- Time Management
- Knowledge of CRM Systems, Excel, Word, and Genesys Phone System
- Strong Multitasking Skills
- Excellent Customer Service Skills
Awards and Achievements
- Integrity Award 2017
- Customer Choice Award 2018
- President's Club Award Winner 2018, 2019
- Top Performer Every Quarter, 2018, 1019, 2020, 2021, 2022
- Center of Excellence Award 2018, 2019, 2020, 2021
Timeline
Project Advisor - Angie's List
06.2017 - Current
Domestic Cleaner - Self Employed
03.2007 - 04.2017
Guest Service Agent - Milford Sound Lodge
11.2005 - 10.2006
IT Staffing Consultant - Apex Systems
02.2004 - 07.2005
New Mexico State University - Bachelor of Science, Hospitality And Tourism