Deborah Peralta
Cresco,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Modivcare Bilingual
Remote
12.2019 - 11.2023
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and metrics
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Data Entry Clerk
Agilant Solutions Inc
Remote
02.2014 - 08.2019
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Updated and maintained customer information, documents and records.
- Managed and organized documents for data entry tasks.
Skills
- Typing 40 WPM
- Bilingual (Spanish and English)
- Effective Communication
- Active Listening
- Empathy
- Time Management
- Multitasking
- Conflict Resolution
- Problem-solving
- Attention To Details
- Calm Under Pressure
- Problem-solving abilities
- Inbound Call Management
- Call Documentation
- Call Center Operations
- Quality Assurance Controls
- Issue and Complaint Resolution
- Computer Skills
- Remote Office Availability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Modivcare Bilingual
12.2019 - 11.2023
Data Entry Clerk
Agilant Solutions Inc
02.2014 - 08.2019