Deborah Perry
Tucson,AZ
Summary
With more than 16 years of experience, I am a seasoned customer service professional committed to upholding high standards and professionalism. I am seeking to leverage my extensive experience to embark on a new career path. My adaptability and meticulous attention to detail, along with a robust work ethic, the ability to adapt, and outstanding interpersonal abilities, allow me to thrive in both autonomous and team environments. Skilled in managing stress and welcoming new challenges, I am dedicated to continuous learning and development, with the goal of contributing to the success of an organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Banker
PNC Bank
10.2023 - Current
- Leveraged robust communication abilities to improve client engagements, building trust and developing enduring relationships.
- Maintained logs and documentation to detail essential information about incoming and outgoing calls, loan documentation, and customer-required paperwork.
- Comply with all policies and procedures to ensure confidentiality and privacy.
- Responded promptly to customer emails, phone calls and requests for information.
- Effectively mitigate customer dissatisfaction by offering proactive positive solutions before issues escalate.
- Boost sales production by 135% through the identification of cross-selling opportunities.
LOAN SPECIALIST
Vantage West Credit
05.2022 - 10.2022
- Aided customers in selecting products that best suited their needs by communicating effectively and listening attentively.
- Provided superior customer service by responding promptly to inquiries and resolving problems quickly
- Comply with all policies and procedures to ensure confidentiality and privacy.
- Consistently maintained a high level of professionalism while interacting with challenging customers.
RELATIONSHIP BANKER II
Vantage West Credit Union
03.2015 - 05.2022
- Provided personalized customer service by addressing inquiries and swiftly resolving fundamental issues with customer accounts.
- Handled telephone inquiries and complaints in accordance with standard operating procedures.
- Provided coaching and mentorship to over 30 new employees throughout and following their training period.
- Kept abreast of the latest products, services, procedures, promotions, pricing, policies, and processes.
Education
Associate - Tourism And Travel Management
Intensive Trainers Institute
09.1992
Skills
- Adaptability
Organizational Skills
Detail-Oriented and Deadline-Focused
Time Management
Flexibility
Effective Communication, Both Verbal and Written
Collaboration and Teamwork
Critical Thinking and Problem-Solving
Multitasking Abilities
Computer Literacy
Training and Mentoring Skills
Client Relationship and Retention
Complaint Resolution
Decision Making
Accomplishments
- Top producer
- increase productive sales by 135%
- Recognized by organization and peers for providing excellent customer service
Certification
- Notary for the state of Arizona
Timeline
Personal Banker
PNC Bank
10.2023 - Current
LOAN SPECIALIST
Vantage West Credit
05.2022 - 10.2022
RELATIONSHIP BANKER II
Vantage West Credit Union
03.2015 - 05.2022
Associate - Tourism And Travel Management
Intensive Trainers Institute