Deborah Pettit
Clinical Lab Assistant
Butler,PA
Summary
Detail-oriented Clinical Laboratory Assistant with 30 years of experience in customer service and problem resolution. Proven ability to streamline lab operations and maintain high standards of laboratory safety protocols.
Overview
31
31
years of professional experience
Work History
Clinical Laboratory Assistant
Butler Health System
Butler, PA
09.2001 - Current
- Supported the implementation of new laboratory procedures to enhance workflow efficiency and accuracy.
- Performed specimen collection, processing, and labeling to ensure accuracy and compliance with protocols.
- Collaborated with team members to streamline lab operations, improving turnaround times for test results.
- Trained junior staff on standard operating procedures and best practices in laboratory techniques and safety measures.
- Provided timely and accurate test results, aiding physicians in making informed treatment decisions.
- Supported operations across Hematology, Urinalysis, Chemistry and Microbiology departments.
- 30 years experience in customer service and problem resolution in hospital setting.
- Consulted with outside professionals and specialists about tests and testing results.
- Documented and verified patient information using laboratory information system.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
Switchboard Operator
Butler Health Systems
Butler, PA
03.1995 - 09.2001
- Operated multi-line switchboard to manage incoming calls efficiently.
- Provided exceptional customer service by addressing inquiries and directing calls appropriately.
- Maintained accurate call logs for efficient tracking and reporting of communication activities.
- Coordinated with various departments to relay urgent messages promptly.
- Trained new staff on switchboard operations and communication protocols.
- Implemented improvements to streamline call routing processes, enhancing response times.
- In direct communication with appropriate personal for emergency codes.
- Took emergency call for physicians, EAP councelors, clergy and dialysis on personal.
Education
Clerk Typist
Butler County Community College
Butler, PASkills
- 30 years experience in a hospital setting, customer service and problem resolution
- Adaptable learner
- Laboratory safety protocols
- Patient confidentiality
- Continuous improvement mindset
- Records maintenance
- Drug screening
Timeline
Clinical Laboratory Assistant
Butler Health System
09.2001 - Current
Switchboard Operator
Butler Health Systems
03.1995 - 09.2001
Clerk Typist
Butler County Community College