Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Deborah Postlewaite

Summary

Dynamic business owner with a proven track record in customer service at Sherwood Food Distributors. Expert in relationship building and issue resolution, consistently exceeding client expectations. Skilled in financial management and operational efficiency, fostering loyalty and repeat business through personalized attention and effective communication. Committed to enhancing customer satisfaction and driving performance improvement.

Overview

30
30
years of professional experience

Work History

Business Owner

Self-employed
01.2000 - Current
  • Established strong relationships through excellent communication and attentive service.
  • Strengthened reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with families to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Established trust among families within local community networks leading to numerous referrals from satisfied clients.
  • Displayed adaptability when faced with changing family dynamics or unexpected scheduling alterations.

Customer Service Representative

Sherwood Food Distributors
01.1996 - 01.2000
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Nordonia High School
Macedonia, OH
05-1991

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Relationship building
  • Work Planning and Prioritization
  • Team collaboration and leadership
  • Performance improvement
  • Issue resolution
  • Organizational development
  • Cross-functional team coordination
  • Customer retention

Interests

  • Enjoy participating in pilates for overall physical and mental well-being
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts

Timeline

Business Owner

Self-employed
01.2000 - Current

Customer Service Representative

Sherwood Food Distributors
01.1996 - 01.2000

High School Diploma -

Nordonia High School

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