Deborah Read

• Dual manager
• Managed and motivated employees to be productive and engaged with guest that come into the workshop.
• Accomplished multiple tasks within established timeframes.

This includes floor sets, schedules and shipment.

• Leveraged data and analytics to make informed decisions and drive business improvements.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Work with UKG and Store Force to make schedules and keep payroll within guidelines
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
• Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
• Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
• Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.