Deborah Reed
Rogers,AR
Summary
To find a long term position that allows me to use my culmination of years of experience in multiple facets of the service industry, to its greatest potential, while continuing to learn new skills at a physically and mentally stimulating job. Ultimately becoming an invaluable member of a team/company for years to come! I am an extremely hard-working individual who’s passion shines through in everything I do on the job. My driving forces in any workplace are Quality, Efficiency, and Professionalism! With these driving forces and my natural ability, Im able to assimilate new concepts and skills very quickly and become a valued asset to the company in a very short time.
Overview
18
18
years of professional experience
Education
B.S - Business
Ferris State University
02.1992
Work History
Department Manager
Lexus Dominon
02.2018 - 01.2025
- Manage scheduling and payroll for the department
- Liaised with salespeople for three dealerships responsible for Lexus Subaru and VW North Park
- Collaborate with management from three dealerships to ensure service and product are to excellent standards
Service Advisor
Fletcher Honda
05.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, optimizing scheduling to ensure timely vehicle maintenance.
- Provided detailed explanations of service recommendations, enhancing customer understanding and trust.
- Managed warranty claims and processed transactions accurately, contributing to operational efficiency.
Operations Manager
L A Fitness
06.2008 - 01.2018
- Overseas daily operations
- Responsibility for a team of 20 people scheduling develop and payroll
- Ensure consistent service excellence by all team members resulting in a clean crisp,and friendly environment and culture
Timeline
Service Advisor
Fletcher Honda
05.2025 - Current
Department Manager
Lexus Dominon
02.2018 - 01.2025
Operations Manager
L A Fitness
06.2008 - 01.2018
B.S - Business
Ferris State University
Skills
Relationship building
Customer Service
Communications
Marketing
Sales
Quick Learner
Time management
Leadership