Deborah Regal
Petersburg
Summary
Detail-oriented administrative assistant with over six years of experience in office administration and customer service. Proficient in data entry and task coordination, contributing to enhanced operational efficiency and effective project management.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
VA Department of Corrections - Research Unit
Richmond, VA
05.2019 - 06.2025
- Coordinated administrative tasks to support research initiatives and enhance operational efficiency.
- Made all travel arrangements for the unit.
- Assisted in data entry for various projects using COMPASS and Survey Monkey.
- Managed all purchases for the unit via eVA using state credit card.
- Handled all printing requests and managed followup.
- Created monthly population report by extracting data from various agency reports.
Customer Service Representative
Virginia Correctional Enterprises
Richmond, VA
04.2015 - 05.2019
- Answered customer service helpline providing prompt assistance regarding order status by resolving issues promptly and efficiently.
- Assisted customers in navigating our website for product searches and initiating a purchase.
- Entered new orders received via email into Syteline Database.
- Update/track order processes via Syteline; issue delivery documents and coordinate deliveries with the Warehouse.
- Create and edit email strings to assure clarity in the ordering/delivery processes.
Insurance Clerk
VA Department of Motor Vehicles
Richmond, VA
02.2014 - 04.2015
- Uploaded huge daily volume of various insurance documents including new purchases, cancellations, and SSR2's (assigned risk) for every driver in the Commonwealth using a variety of DMV databases.
- Respond to assistance requests from local DMV offices.
- Created correspondence in response to customer needs regarding status of their DMV record as it relates to insurance verification.
Agency Receptionist
VA Department of Emergency Management
Richmond, VA
09.2008 - 02.2014
- Managed front desk operations, ensuring efficient handling of phone calls and visitor inquiries.
- Coordinated appointment scheduling for emergency management personnel, enhancing communication and workflow efficiency.
- Maintained accurate records of visitor logs and incoming correspondence, improving organizational accountability.
- Assisted in training new reception staff on office protocols and customer service best practices.
- Point-of-contact during times of disaster events requiring excellent listening skills and calm, compassionate demeanor.
- Supported accounts payable/receivable with managing IAT's (Interaency Transfers), deposits, and data entry.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA12-1988
Associate of Science - Liberal Arts
Richard Bland College
Petersburg, VA05-1977
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
VA Department of Corrections - Research Unit
05.2019 - 06.2025
Customer Service Representative
Virginia Correctional Enterprises
04.2015 - 05.2019
Insurance Clerk
VA Department of Motor Vehicles
02.2014 - 04.2015
Agency Receptionist
VA Department of Emergency Management
09.2008 - 02.2014
Bachelor of Science - Psychology
Virginia Commonwealth University
Associate of Science - Liberal Arts
Richard Bland College