Deborah Rinehart
Albuquerque,United States of America
Overview
32
32
years of professional experience
1
1
Certification
Work History
Partner
Graphic Connection
07.1984
- I have not left this company; I have become a silent partner
- This company was started in the 80's as Rocky Mtn Screen Print in a garage
- We have built it up to what it is today
- Over the years we have brought in business partners
- The business has been very successful.
- My duties before I left in 1986 was as follows: Bookkeeping, scheduling, collecting monies, invoicing, answering phones, customer service.
- Achievement: Learned how hard work can make a company successful.
Senior Customer Service Representative
Bernalillo County Solid Waste Department
Albuquerque, NM
10.2022 - Current
- Handled customer payments effectively
- Maintained an organized system for recording payment transactions.
- Ensured accurate financial reconciliation on a daily basis
- Researched tax documents to identify legal property owners required for opening customer accounts or placing liens on properties.
- Facilitated the filing and release of liens
- Prepared and delivered payoff letters to Escrow Companies
- Engaged in regular communication with clients
- Conducted research on returned mail
- Implemented modifications to account information through memos sent to Waste Management
- Rectifying account details in Accela/Customers Accounts
- Conducted necessary field checks
- Served as the point of contact for customers and provided information regarding Low Income qualification
- Collaborated with Waste Management by actively monitoring incoming emails to stay updated on customer needs
- Maintained meticulous document control by accurately scanning and filing all paperwork using Accela
- Achieved customer satisfaction through efficient provision of administrative and technical services
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Processed, scheduled and executed customer orders for new and established customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Reduced call wait times by implementing effective time management techniques within the team.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Office Manager/Bookkeeper/Property Manager
Encore Property Management
Albuquerque, NM
05.2011 - Current
- Collect monies for Rent
- Deposits, enter into Quick Books and Buildium
- (rental program)
- Write Checks to Owners, vendors, agents (pay all bills)
- Run detailed reports for each property owner monthly, that shows where all monies is going
- Run end of the year reports for each owner for tax accounts, to show expenses, and profits.
- 1099's for each owner
- Maintain records for the office
- Files ready for Attorneys and for Court on evictions
- Company reports to Accountant
- Achievements: Started this company from ground up, and it became successful
- Sold it and was very proud to show the new owner how to continue the customer service
- Implemented the Buildium Bookkeeping program for the company.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Completed annual rent calculations using housing database software.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Streamlined rent collection processes, significantly reducing late payments.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Permit Tech I
Bernalillo County Planning & Development
Albuquerque, NM
05.2022 - 10.2022
- Spoke with Customers in person
- Reviewed Zoning, Building, Planning, applications for completeness prior to assigning permit or a case number.
- Issued permits for all construction projects.
- Issued business license
- Issued trade permits
- Scheduled inspections
- Collection of monies to pay for all permits
- Scanned all documents into Accela into the correct file
- Provided administrative and technical support to customers
- Operated the KIVA database
- Achievements: I believe I made customers happy and helped them succeed on their projects.
Assessor Tech II
Bernalillo County Assessor Office
Albuquerque, NM
01.2016 - 05.2022
- Calculated and Entered Business Personal Property Rendition Reports
- Calculated and Entered AG Personal Property Rendition Reports
- Ran reports for BBP and AG for the Deputy Assessor
- Maintained Records-Quality Control
- Sorting, Indexing, and putting reports into UPC order for both BBP and AG
- Researched returned mail
- Researched new businesses to assess/send the BBP report to
- Achievements: Worked with the State to help update the BBP Ordinances.
- Documented condition and special features to provide accurate estimations.
- Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Provided guidance to junior staff members on best practices for data collection and analysis, fostering a supportive and collaborative work environment.
- Maintained up-to-date knowledge of industry best practices, attending professional conferences and participating in ongoing training opportunities.
- Developed expertise in specialized areas such as agricultural or industrial properties by staying informed about specific market trends affecting these sectors.
- Improved property valuation accuracy by conducting thorough research and analysis of market trends, sales data, and local regulations.
- Developed strong relationships with local government officials, realtors, and taxpayers to facilitate communication and promote transparency throughout the assessment process.
- Inspected new and existing properties and noted distinctive characteristics.
- Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
- Played a key role in resolving disputes between taxpayers and local authorities by serving as an impartial mediator during discussions about property valuations or exemption eligibility.
- Ensured consistent application of state laws, policies, and procedures across all assessments by collaborating closely with fellow assessors.
- Researched land, property and market values to complete estimations.
- Stayed updated on market trends for local area and similar property types.
- Served both personal and business customers with accurate valuations.
Office Manager
Coldwell Banker Legacy/Robin Riegor
Albuquerque, NM
09.2007 - 01.2008
- Answered phones
- Achievements: none
Buyers Agent/Office Manager
Coldwell Banker Legacy/John Long
Rio Rancho, NM
07.2003 - 09.2007
- Set up appointments for showing homes
- Put the transaction file together - for client, title company, bank, mortgage company
- Scheduled inspections
- Showed homes
- Set up closing dates for buyers and sellers
- Scheduled repairs to the homes
- Reviewed all closing documents before closing to make sure they were correct
- Closing gifts for clients
- Data enter into MLS to upload new listings
- Uploaded photos into MLS
- Ordered/Removed For Sale signs for each listing
- Maintained all files for 10 years for IRS
- Achievements: Learned to handled stress, selling/buying home is the most stressful thing in someone's life
- This job was the most rewarding job ever, you helped people with their dreams
- Learned from the top agent in real estate.
Office Manager
Coldwell Banker Legacy
Rio Rancho, NM
08.2000 - 07.2003
- Managed 200 agents
- Achievements:
- Maintained 200 agents transaction files for the office
- Managed my own team - Administrative staff of 6
- Scheduled closings for agents' buyers/sellers
- Scheduled inspections
- Received Earnest Monies - Sent to Title Co
- For deposit
- Set up computer for new/old agents
- Answered phones
- Set up meetings
- Filing
- Bookkeeping
- Achievements: Became a leader, a more understanding person on different job titles
- My team was exceptional.
Receptionist
RECA Better Homes and Gardens
Rio Rancho, NM
03.1998 - 08.2000
- Greeted clients
- Answer phone calls
- Created Ads for agents for the news paper
- Data entry into MLS
- Achievements: Learned when a company merger happens you might have to take a smaller roll and make it work.
Office Manager/Trainer
Prudential/ Hooton Stahl Real Estate
Albuquerque, NM
12.1995 - 02.1998
- Prepared Training Materials for new agents
- Trained new agents with listings/buyers
- Maintained listing/buying files
- Answered phones
- Bookkeeping
- Set up computers for new agents
- Took care of relocation clients - set them up with top agents in the company
- Set up housing for relocation clients
- Took care of Audits
- Achievements: Trained new agents into world of selling homes, and that 80% of my agents are still selling or own their own agency.
Real Estate Agent
Hooton Stahl Real Estate
04.1993 - 12.1995
- Sold homes to Buyers - Wrote up the purchase agreement
- Sold Sellers homes - Wrote up the sales contract
- Maintained buyers/sellers files
- Scheduled appointments
- Scheduled inspections
- Scheduled repairs
- Achievements: Learned how important my family was, Real Estate Agents do not have time for family or friends
- Helped so many families with their dream home and that was the best.
Education
Real Estate License - Real Estate
Kaplan Unitversity
Albuquerque01.1992
High School Diploma -
Farmington High School
Farmington, NM05.1980
Skills
- Customer Follow-Ups
- Documentations
- Liens
- Payment Handling
- Personal Property Taxes
- Property Tax
- Property Tax Assessments
- Property Tax Compliance
- Real Estate
- Real Estate Taxes
- Researching
- Taxes
- Use Tax
- Customer Relationship Building
- Administrative Management
- Strategic Planning
- Collaboration and Teamwork
- Creative and Critical Thinking
- Establishing Effective Relationships
- Building Trust and Relationships
- Organization and Administration
- Judgement and Decision Making
- Investigation skills
- Microsoft Office and Docusign
- Staff Supervision
- Knowledge of Federal and State Laws
- Legal Document Preparation
- Document filing
- Organizational Skills
- Multitasking Abilities
- Reliability
- Effective Communication
- Decision-Making
Certification
Kaplan University, Real Estate License, United States of America, 40102, 07/15/1989, 08/31/2025
Timeline
Senior Customer Service Representative
Bernalillo County Solid Waste Department
10.2022 - Current
Permit Tech I
Bernalillo County Planning & Development
05.2022 - 10.2022
Assessor Tech II
Bernalillo County Assessor Office
01.2016 - 05.2022
Office Manager/Bookkeeper/Property Manager
Encore Property Management
05.2011 - Current
Office Manager
Coldwell Banker Legacy/Robin Riegor
09.2007 - 01.2008
Buyers Agent/Office Manager
Coldwell Banker Legacy/John Long
07.2003 - 09.2007
Office Manager
Coldwell Banker Legacy
08.2000 - 07.2003
Receptionist
RECA Better Homes and Gardens
03.1998 - 08.2000
Office Manager/Trainer
Prudential/ Hooton Stahl Real Estate
12.1995 - 02.1998
Real Estate Agent
Hooton Stahl Real Estate
04.1993 - 12.1995
Partner
Graphic Connection
07.1984
Real Estate License - Real Estate
Kaplan Unitversity
High School Diploma -
Farmington High School
Kaplan University, Real Estate License, United States of America, 40102, 07/15/1989, 08/31/2025