Deborah Robbins

Developed and maintained the approved workforce management platform at the local facility level, which included creating shift rosters for each shift and scheduling annual in-service and partner mandated training; managed the number of scheduled absences allowed per day and coordinated leave requests according to policy to achieve adequate coverage of posts.

Work with facility management to revise shift cards as needed to provide a fair balance in staff level and in experience on all scheduling practices which ensures achievement of safe and secure facility operations; contract compliance; schedule adherence and other financially impacting goals. Make adjustments accordingly.

Working relationship with Human resources, payroll and training departments to ensure items impacting schedules and shift rosters are properly communicated and documented.

Serve as primary contact for the overtime tracking process using UKG WFM.

Conduct weekly meetings with facility management to discuss issues related to any schedule impacting items.

Produced finished documents using word processing and spreadsheet programs to ensure accurate and timely communication.

Independently edit documents making necessary corrections to include spelling and grammar.

Maintain confidentiality and security of records in accordance with corporate and facility procedure.

Communicate effectively with staff, inmates and visitors: respond to verbal/written inquiries and requests.

• Organized and maintained comprehensive inmate records using electronic database systems.
• Ensured accuracy of documentation through meticulous data entry and verification processes.
• Developed efficient filing systems to streamline record retrieval for staff and management.
• Trained new employees on record-keeping protocols and database usage best practices.

I worked for Concho county Hospital for 22 years, while there I had many tittles and many responsibilities. I started there filing insurance claims manually then later obtained electronic software for Medicare, medicaid and BCBS. I trained many employees. I also worked in registration for the hospital and the clinic while also scheduling appointments and all other clinic 2004 I started working in the lab as a Lab tech and phlebotomist which I was never certified I was just grandfathered in. I worked in the lab took Emergency Room call after hours, holidays and weekends. I also have lots of experience in the clinic I was in charge of turning the clinic and hospital into a wireless business. I brought in the first electronic Records and financial systems.

• Processed insurance claims, ensuring accuracy and compliance with hospital policies.
• Reviewed and analyzed claim denials, implementing corrective measures to reduce future occurrences.
• Trained and mentored new staff on claims processing systems and best practices for efficiency.
• Developed streamlined workflows that enhanced turnaround times for claim resolutions.
• Communicated effectively with patients regarding claim status and resolution processes.
• Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
• Evaluated and settled complex insurance claims in strict timeframes.