Deborah Robbins
Brandenburg,KY
Summary
Customer service and operations management professional with experience in investment firm environments. Improved guest satisfaction through structured complaint resolution and targeted upselling. Maintained service standards through calendar management and event coordination.
Overview
39
39
years of professional experience
Work History
Assistant General Manager (AGM)
Shiva Investments
Elizabethtown, KY
06.2014 - 10.2026
- Managed front office duties and followed up on guest requests daily, enhancing guest satisfaction.
- Supported guest and associate interactions with friendly, service-focused communication.
- Greeted and welcomed guests to create positive first impression of company.
- Handled a high volume of incoming calls from guests, ensuring each call was answered promptly and professionally. and routed calls to correct departments or staff members.
- Maintained warm, welcoming demeanor throughout all interactions.
- Coordinated and scheduled appointments for multiple staff members, ensuring efficient use of time and resources. and kept calendars organized for multiple staff members.
- Consistently adhered to attendance standards, contributing to smooth hotel operations.
Assembler/Production
Altec
Elizabethtown, KY
06.2024 - 02.2026
- Assembled components and subassemblies based on blueprints, diagrams, and work instructions.
- Operated hand tools and power tools to execute assembly tasks with precision.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to achieve production goals and adhere to deadlines.
- Kept work area clean and organized to support safety and efficiency.
Front Desk Agent
Musselman Hotels
Elizabethtown, KY
06.2007 - 12.2012
- Trained new front desk agents on SOPs and customer service standards, enhancing team readiness and guest satisfaction.
- Collaborated with concierge and bell staff to ensure seamless service across hotel departments, improving overall guest experience.
- Resolved billing issues and disputes with accounting support, facilitating quick resolutions and maintaining guest trust.
- Applied upselling techniques to promote spa services, dining options, and other hotel amenities.
- Updated guest profiles in property management software, including preferences and special requests for future stays.
- Helped coordinate group bookings and special events through clear communication with event planners and organizers.
Teacher
National Academy
Lexington, KY
12.2001 - 12.2006
- Implemented cooperative learning, activity-based instruction, and technology to enhance student engagement and deepen understanding.
- Adjusted instruction to meet individual needs for students across academic levels and with learning disabilities.
- Developed lesson plans that supported varied learning styles and ability levels.
- Measured student progress through formative assessments, quizzes, tests, projects, and presentations.
- Analyzed assessment data to pinpoint growth areas and tailored instruction to address identified needs.
- Partnered with colleagues to create interdisciplinary units that connected multiple subjects into cohesive lessons.
- Built positive classroom climate by setting clear behavior expectations and supporting strong learner community.
- Provided timely feedback on assignments to foster growth mindset and promote continuous improvement.
Production Worker
Dana
Elizabethtown, KY
12.1995 - 11.2001
- Operated and maintained production equipment to keep workflow efficient and uninterrupted.
- Operated specialized equipment, including CNC machines and injection molding machines, to meet production needs.
- Operated specialized machinery, including CNC and injection molding equipment, to meet production needs.
- Completed repetitive tasks accurately to sustain production flow within required timeframes.
- Delivered accurate repetitive work within specified timeframes while sustaining strong attention to detail.
- Accurate repetitive work stayed on schedule while maintaining strong attention to detail.
- Maintained efficient and uninterrupted production through operation and upkeep of equipment.
- Efficient production flow resulted from reliable equipment operation and timely maintenance support.
- Completed routine machinery inspections to spot malfunctions or defects and reported issues to supervisors.
- Identified machinery issues during routine inspections and escalated defects promptly to supervisors.
- Prompt defect reporting kept machinery issues from disrupting workflow.
- Applied OSHA-based safety practices consistently across daily operations.
- OSHA-aligned safety practices reduced risk across daily production tasks.
- Safe, organized work conditions supported consistent compliance with workplace standards.
- Supported quality assurance activities by checking raw materials and finished products.
- Contributed to quality assurance by inspecting raw materials and finished output for compliance.
- Proposed process improvements that enhanced workflow and increased productivity.
- Improved work methods and process flow through practical suggestions that strengthened efficiency.
- Process improvement ideas contributed to stronger productivity and efficiency levels.
- Worked with supervisors to identify skill gaps and joined relevant training programs.
- Partnered with supervisors to address skill development needs and participate in training opportunities.
- Helped train new team members for smooth onboarding.
- Supported onboarding of new team members through training assistance and process guidance.
- Training participation helped close skill gaps and supported ongoing development.
- New team member onboarding progressed smoothly through training support and guidance.
- Accurate repetitive work stayed on schedule while maintaining strong attention to detail.
- Process improvement ideas contributed to stronger productivity and efficiency levels.
Housekeeping/Laundry Attendant
Medco
Hardinsburg, KY
04.1988 - 12.1995
- Collaborated with front desk staff to prioritize room cleaning based on check-in and check-out schedules, ensuring timely readiness for guests.
- Completed cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens.
- Inspected rooms for cleanliness and maintenance issues for maintenance concerns or damage and sent findings to the proper department.
- Restocked toiletries, towels, and bedding to enhance guest satisfaction and comfort.
- Answered guest requests for extra amenities or services in a courteous, timely manner.
- Used efficient cleaning methods to keep work moving while meeting quality standards.
- Trained new housekeeping staff on cleaning methods and hotel policies to maintain high standards of service.
- Followed safety procedures when using cleaning chemicals and equipment.
Education
Associate - Arts
Elizabethtown Community College
Elizabethtown, KY05-1996
Skills
- Customer service and inquiry handling
- Phone answering and greeting
- Front desk operations
- Complaint resolution
- Meeting and travel scheduling
- Calendar management
- Event planning and coordination
- Correspondence management
- Spreadsheet filtering
- Office equipment maintenance
- Report writing and preparation
- Invoice processing
- Data entry and cleaning
- Database management in Excel
- Technical proficiency in Microsoft Office
- Microsoft Teams collaboration
- Organizational skills and record keeping
- Employee relations management
- Marketing initiatives support
- Business operations oversight
- Resource allocation strategies
- International business knowledge
- Program administration expertise
- Problem solving techniques
- Budgeting and cost control strategies
- Operations management skills
- Team supervision and scheduling
- Upselling techniques mastery
- Service recovery strategies
- Microsoft Teams
- Event planning
- Macros
- Product information delivery
- Customer-focused administration
- Project coordination
- Productivity software
- Large dataset management
- Healthcare administrative support
- File organization
- Event planning
- Order assistance
- Data entry
- Record keeping
- Healthcare administrative support
- Large dataset management
- Productivity software
- File organization
- Report preparation
- Project coordination
- Employee relations
- Marketing initiatives
- Business operations
- Resource allocation
- International business
- Program administration
- Problem solving
- Budgeting and cost control
- Strategic planning skill
- Operations management
- Budget control
- Employee scheduling
- Team supervision
- Upselling techniques
- Service recovery
- Leadership development
- Conflict resolution
Timeline
Assembler/Production
Altec
06.2024 - 02.2026
Assistant General Manager (AGM)
Shiva Investments
06.2014 - 10.2026
Front Desk Agent
Musselman Hotels
06.2007 - 12.2012
Teacher
National Academy
12.2001 - 12.2006
Production Worker
Dana
12.1995 - 11.2001
Housekeeping/Laundry Attendant
Medco
04.1988 - 12.1995
Associate - Arts
Elizabethtown Community College