DEBORAH ROYCE
Des Moines,Iowa
Summary
Personable Office Administrator with [Number] years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
24
24
years of professional experience
Work History
Office Administrator
Cintas Corporation
08.2007 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Assistant Manager
Kum & Go
02.2005 - 04.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Manager
Walmart
01.2000 - 03.2002
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Floyd Central High School
Floyd Knobs, IN05.1978
Skills
- Human Resources
- Administrative Support
- Event Coordination
- Bookkeeping
Timeline
Office Administrator
Cintas Corporation
08.2007 - Current
Assistant Manager
Kum & Go
02.2005 - 04.2007
Customer Service Manager
Walmart
01.2000 - 03.2002
High School Diploma -
Floyd Central High School