Deborah Scott
Pine Bluff,AR
Summary
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
2
2
years of professional experience
Work History
Unit Customer Service Specialist/PCT RN Student
Baptist Health Medical Center-Little Rock
Little Rock, AR
09.2022 - Current
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Answered phones promptly and directed calls appropriately.
- Ordered office supplies as needed to maintain inventory levels.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided direct patient care and assistance to healthcare team members.
- Helped create a safe environment by following infection control policies.
- Assisted with patient admissions, discharges and transfers.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-2001
Skills
- Good communication skills
- ADL support
- Basic nursing care
- IV Insertion
- Blood Glucose Monitoring
Timeline
Unit Customer Service Specialist/PCT RN Student
Baptist Health Medical Center-Little Rock
09.2022 - Current
High School Diploma -
Pine Bluff High School