Tracelyn Lee
Little Rock,AR
Summary
Dedicated customer service specialist with a strong focus on problem-solving and communication skills. Proven ability to enhance patient satisfaction and streamline service delivery.
Experienced Unit Customer Service Specialist with a track record in resolving patient inquiries and improving operational efficiency. Skilled in team collaboration and process improvement, committed to enhancing patient care and experience.
Proactive professional known for effective communication and customer relations in healthcare. Achieved significant improvements in patient satisfaction through problem-solving and training initiatives, dedicated to fostering positive patient experiences.
Overview
13
13
years of professional experience
Work History
Unit Customer Service Specialist
Baptist Health Medical Center-Little Rock
Little Rock, AR
10.2018 - 10.2025
- Resolved patient inquiries and concerns through effective communication and problem-solving techniques.
- Collaborated with healthcare teams to ensure seamless patient care and service delivery.
- Implemented process improvements to enhance customer satisfaction and operational efficiency.
- Trained new team members on customer service protocols and best practices for patient interaction.
Patient Representative II
Baptist Health Medical Center- Conway
Conway, AR
07.2016 - 05.2018
- Facilitated patient admissions by verifying insurance information and collecting necessary documentation.
- Coordinated communication between patients and healthcare providers, ensuring timely updates on treatment plans.
- Managed scheduling of appointments, optimizing clinic flow and enhancing patient experience.
- Resolved patient inquiries and concerns efficiently, promoting satisfaction and trust in services provided.
Patient Representative II
Baptist Health Medical Center
Little Rock, AR
04.2013 - 07.2016
- Facilitated patient intake process, ensuring accurate information collection and documentation.
- Assisted patients in navigating insurance benefits and financial responsibilities effectively.
- Coordinated communication between patients and medical staff to address concerns promptly.
- Implemented new scheduling system, improving appointment accuracy and reducing wait times.
Education
Master of Science - Social Work
Capella University
Minneapolis, MN12-2015
Bachelor of Arts - Human Services
Arkansas Baptist College
05-2012
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Timeline
Unit Customer Service Specialist
Baptist Health Medical Center-Little Rock
10.2018 - 10.2025
Patient Representative II
Baptist Health Medical Center- Conway
07.2016 - 05.2018
Patient Representative II
Baptist Health Medical Center
04.2013 - 07.2016
Master of Science - Social Work
Capella University
Bachelor of Arts - Human Services
Arkansas Baptist College