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Shawna Gillim
Conway,AR
Summary
Dedicated customer service specialist with a proven track record in relationship management and innovative problem-solving. Committed to enhancing customer satisfaction through effective communication and conflict resolution.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Unit Customer Service Specialist
Baptist Health
Conway, AR
06.1999 - 05.2026
- Prioritized and organized tasks to efficiently accomplish service goals.
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Developed and implemented training materials for new team members to enhance service quality.
Life Skills Trainer
Conway Human Development Center
Conway, AZ
09.1991 - 06.1999
- Conducted regular assessments to evaluate client progress and needs.
- Collaborated with interdisciplinary teams to ensure comprehensive client support.
- Promoted development of positive social skills by modeling appropriate behavior.
- Coached clients on interpersonal skills, active listening, and nonverbal communication.
- Conducted one-on-one sessions with participants to discuss challenges they have encountered while applying newly acquired life skills.
- Maintained detailed records of client interactions, including assessments, evaluations, treatment plans, and progress reports, to ensure accurate tracking of client development.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Education
Some College (No Degree) -
Pulaski Technical College
North Little Rock, ARSome College (No Degree) - Nursing
University of Arkansas Morrilton
Morrilton, ARSkills
- Process optimization
- Customer service
- Time management
- Creative problem solving
- Adaptability
- Empathy and patience
- Interpersonal communication
- Excellent written and oral communication
- Account management
- Prioritization
Accomplishments
- Employee of the Month
- Great Catch Award
Certification
- CPR
- Certification of Telemetry
Timeline
Unit Customer Service Specialist
Baptist Health
06.1999 - 05.2026
Life Skills Trainer
Conway Human Development Center
09.1991 - 06.1999
Some College (No Degree) - Nursing
University of Arkansas Morrilton
Some College (No Degree) -
Pulaski Technical College