Deborah Scriven
Giddings,TX
Summary
Dynamic team leader with expertise in employee training, inventory management, and profit and loss analysis. Proven track record of enhancing operational efficiency and customer relationship management.
Overview
34
34
years of professional experience
Work History
Team lead
walmart
Bryan, Texas
05.1988 - 05.2022
- Led team in daily operations and ensured efficient workflow.
- Coordinated schedules and assignments for team members.
- Trained new employees on company policies and procedures.
- Monitored inventory levels and organized stock replenishment.
- Implemented safety protocols to maintain a secure work environment.
- Resolved customer inquiries and provided exceptional service support.
Assitant manager
walmart
Cheyenne, Wyoming
10.2017 - 09.2018
- Oversaw daily operations and ensured compliance with company policies.
- Managed team scheduling and delegated tasks effectively.
- Coordinated training programs for new staff members.
- Assisted in developing strategic plans to enhance productivity.
- Facilitated communication between departments to streamline processes.
- Resolved customer inquiries and maintained high service standards.
- Monitored inventory levels and coordinated supply orders efficiently.
- Conducted performance evaluations and provided feedback to team members.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Profit and loss
walmart
Cheyenne, Wyoming
04.2006 - 10.2014
- Generated monthly profit and loss statements for review by senior management.
- Prepared monthly management accounts including profit and loss statements, balance sheets and cash flow forecasts.
- Prepared monthly profit and loss statements and balance sheets.
- Prepared balance sheets, profit and loss statements, cash flow statements, and other documents for internal use or external auditors.
- Analyzed financial reports and profit and loss statements to evaluate and improve profitability.
- Created detailed reports on assets, liabilities, profit and loss statements and other financial documents.
- Prepared financial statements for clients detailing income, expenses, and profit and loss information.
- Analyzed monthly profit and loss statements to determine operational success rate.
- Created detailed spreadsheets tracking open positions, client activity, and profit and loss calculations.
- Prepared reports on expenditures, accounts payable and receivable, profit and loss and other related financial activities.
- Reviewed monthly profit and loss statements with upper management team members.
- Reviewed financial reports, including profit and loss statements and balance sheets, identifying opportunities for cost savings or revenue growth.
- Assisted with the preparation of financial statements such as balance sheets and profit and loss accounts.
- Compiled financial reports, including balance sheets and profit and loss statements, for review by management.
- Prepared balance sheets, income statements, profit and loss statements and other documents related to finance activities.
- Analyzed financial data such as sales reports, profit and loss statements, inventory levels. to identify areas of improvement.
- Prepared daily profit and loss reports for senior management review.
- Compiled financial statements like profit and loss accounts, balance sheets, presenting them accurately before deadlines.
- Reviewed financial statements including profit and loss reports.
Team lead
Walmart
Cheyenne, Wyoming
07.1999 - 04.2005
- Led team in daily operations and ensured efficient workflow.
- Coordinated schedules and assignments for team members.
- Trained new employees on company policies and procedures.
- Monitored inventory levels and organized stock replenishment.
- Implemented safety protocols to maintain a secure work environment.
- Resolved customer inquiries and provided exceptional service support.
- Conducted regular meetings to discuss performance and updates.
- Collaborated with management to improve store processes and efficiency.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Accounting
Walmart
Avon, Colorado
09.1994 - 06.1998
- Evaluated accounting systems to determine their reliability and efficacy.
- Reduced accounting department backlogs through automating and streamlining processes.
- Established policies and procedures related to accounting functions.
- Prepared presentations on various topics related to accounting projects.
- Prepared detailed reports on accounting findings to senior management.
Education
High School Diploma -
Bryan High School
Bryan, TX05-1987
Skills
- Team leadership
- Employee training
- Inventory management
- Profit and loss analysis
- Safety protocol implementation
- Customer relationship management
Timeline
Assitant manager
walmart
10.2017 - 09.2018
Profit and loss
walmart
04.2006 - 10.2014
Team lead
Walmart
07.1999 - 04.2005
Accounting
Walmart
09.1994 - 06.1998
Team lead
walmart
05.1988 - 05.2022
High School Diploma -
Bryan High School