Overview
Work History
Skills
Timeline
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Deborah Sheets

Phoenix,AZ

Overview

10
10
years of professional experience

Work History

Business Development Officer

Searchlight Lending
Remote
08.2024 - 12.2024
  • Identified areas where products or services could be improved upon or enhanced.
  • Created promotional materials, including brochures, flyers, and web content.
  • Drafted proposals for new business opportunities based on client needs and requirements.

Call Center Representative

Iqor
Phoenix, AZ
10.2023 - 08.2024
  • Developed effective working relationships with team members across multiple departments.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Researched the required information using available resources.

General Manager

Firehouse Subs
Anthem, AZ
04.2023 - 09.2023
  • Reconcile daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Respond to customer concerns efficiently, accurately and with detailed information.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Recruited, interviewed, and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.

Associate Team Leader - Seasonal

H&R Block
Chandler, AZ
11.2022 - 04.2023
  • Operated telephone to answer, screen and forward calls to appropriate personnel.
  • Greeted customers, answered general questions, Scheduled and confirmed appointments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Construction Draw Support Specialist

Land Gorilla
Tempe, AZ
07.2021 - 10.2022
  • Built and maintained productive relationships with customers and partners.
  • Oversaw 150+ accounts and worked diligently to meet and exceed performance goals.
  • Verified client financial information, permits, and draw requests to ensure state laws and lender guidelines are being met.

Loan Officer

Freedom Mortgage
Tempe, AZ
10.2020 - 05.2021
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
  • Managed pipeline for originated loans through closing and complete required management reports.

Collections Representative

Global Lending Services
Tempe, AZ
11.2019 - 10.2020
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Developed collection methods to achieve or exceed company financial goals.

Manager

Little Caesars
Prescott Valley, AZ
02.2015 - 09.2019
  • Operated cash register and received payment from customers in cash or credit form.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Scheduled and directed staff in daily work assignments to maximize productivity.

Skills

  • Analytical Thinking
  • Attention to Detail
  • Quality Improvement
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Payment Processing
  • Complaint Resolution

Timeline

Business Development Officer

Searchlight Lending
08.2024 - 12.2024

Call Center Representative

Iqor
10.2023 - 08.2024

General Manager

Firehouse Subs
04.2023 - 09.2023

Associate Team Leader - Seasonal

H&R Block
11.2022 - 04.2023

Construction Draw Support Specialist

Land Gorilla
07.2021 - 10.2022

Loan Officer

Freedom Mortgage
10.2020 - 05.2021

Collections Representative

Global Lending Services
11.2019 - 10.2020

Manager

Little Caesars
02.2015 - 09.2019

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Deborah Sheets