Deborah Sheets
Phoenix,AZ
Overview
10
10
years of professional experience
Work History
Business Development Officer
Searchlight Lending
Remote
08.2024 - 12.2024
- Identified areas where products or services could be improved upon or enhanced.
- Created promotional materials, including brochures, flyers, and web content.
- Drafted proposals for new business opportunities based on client needs and requirements.
Call Center Representative
Iqor
Phoenix, AZ
10.2023 - 08.2024
- Developed effective working relationships with team members across multiple departments.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Researched the required information using available resources.
General Manager
Firehouse Subs
Anthem, AZ
04.2023 - 09.2023
- Reconcile daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Respond to customer concerns efficiently, accurately and with detailed information.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Recruited, interviewed, and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
Associate Team Leader - Seasonal
H&R Block
Chandler, AZ
11.2022 - 04.2023
- Operated telephone to answer, screen and forward calls to appropriate personnel.
- Greeted customers, answered general questions, Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Construction Draw Support Specialist
Land Gorilla
Tempe, AZ
07.2021 - 10.2022
- Built and maintained productive relationships with customers and partners.
- Oversaw 150+ accounts and worked diligently to meet and exceed performance goals.
- Verified client financial information, permits, and draw requests to ensure state laws and lender guidelines are being met.
Loan Officer
Freedom Mortgage
Tempe, AZ
10.2020 - 05.2021
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Managed pipeline for originated loans through closing and complete required management reports.
Collections Representative
Global Lending Services
Tempe, AZ
11.2019 - 10.2020
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Completed skip traces on customers failing respond to collection efforts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Developed collection methods to achieve or exceed company financial goals.
Manager
Little Caesars
Prescott Valley, AZ
02.2015 - 09.2019
- Operated cash register and received payment from customers in cash or credit form.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Skills
- Analytical Thinking
- Attention to Detail
- Quality Improvement
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Payment Processing
- Complaint Resolution
Timeline
Business Development Officer
Searchlight Lending
08.2024 - 12.2024
Call Center Representative
Iqor
10.2023 - 08.2024
General Manager
Firehouse Subs
04.2023 - 09.2023
Associate Team Leader - Seasonal
H&R Block
11.2022 - 04.2023
Construction Draw Support Specialist
Land Gorilla
07.2021 - 10.2022
Loan Officer
Freedom Mortgage
10.2020 - 05.2021
Collections Representative
Global Lending Services
11.2019 - 10.2020
Manager
Little Caesars
02.2015 - 09.2019
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