Deborah Starkey

• Responsible for new hires, promotions, transfers, discharges, and disciplinary measures
• Initiates, completes staff performance evaluations
• Create and manage staff schedules, completes timecard review and approval, and manage paid leave requests from staff
• Keep track of all timecards and correct any errors
• Ensures staff members are adequately trained and are competent to perform all required job tasks
• Provides leadership development for staff
• Oversees outreach event coordination
• Develop partnerships within the community
• Work with grant budgeting and reporting through HRSA, IDPH, CCMHB
• Order supplies and enter costs in accounting system and report expenditures to the appropriate grants
• Manage inventory of materials used for outreach events
• Assist in marketing of events and services offered at the organization
• Attending all required meetings both internal and external
• Participate in all required training through the State of Illinois and the organization
• Oversee and complete Marketplace and Medicaid enrollment services
• Report on all enrollment services provided to our organization, the State of Illinois, and CMS as necessary
• Develop workflows to better collect data needed for the FQHC
• Establish a resource list for our underserved population
• Develop surveys for our clients to better understand their needs aligning with the SDoH
• Work with our Mental Health Director to assist in meeting the needs of the mental health crisis our community is facing
• Work with our dental manager to best meet the huge need for dental care in our community
• Develop a process for patients in need to utilize our sliding fee scale
• Develop work process for new positions as they are added to the team.
• Served as an ambassador for the organization at conferences, seminars, networking events, and other public-facing engagements.
• Cultivated a positive work environment that promoted teamwork and collaboration across departments.
• Managed a team of outreach professionals, providing guidance, support, and performance evaluations to ensure success in their roles.

• Improved accounts receivable days for payment from 60 days to 19 days from the date of service on the claims for the denials managed.
• Worked on reporting and coding issues with payors.
• Used all of the Payor Portals for claims status and appeals.
• Answered a very active customer service line to assist in taking phone payments and any other customer service-related issue.
• Actively participated in team functions. Remained reliable and focused during the time at VitalSkin.

• Help individuals, families, and communities to enhance their health, foster health literacy, access services and improve the conditions during COVID-19 pandemic, especially in low-income and marginalized communities, which have been disproportionately impacted by COVID-19
• Develop reporting of appointment data
• Compile this data based on applications for Medicaid and Marketplace and how patients having insurance will affect the financial return for the FQHC setting
• Work with patients to apply for the sliding scale discount program.
• Received License for Navigator assistor for Marketplace insurance applications
• Completed process and protocols for several processes for our team.

• Develops financial proposals, evaluated, and monitored contract performance and prepared financial analysis and recommendations
• Ensured that all contracts are in compliance with regulatory requirements
• Ensured that all negotiated contract terms followed Health Alliance's standards and were successfully implemented in the claims payment system
• Managed overall contracting process with providers including preparation of documents, negotiation, follow-up, and documentation of activities in contract management system
• Planned proactively for all contract renewals including financial analysis and potential reimbursement changes; completed renewal process.
• Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
• Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.

Managed 42 team members. Maintained ongoing knowledge of all job functions performed in the areas being supervised as well as maintained a thorough working knowledge of all the systems utilized to perform the work in the areas being supervised

• Monitored daily department flow, ensures appropriate staffing and optimal productivity and quality levels of the staff compared against pre-determined performance standards
• Prepared and analyzed management summary reports and communicated findings to the appropriate parties
• Created and managed staff schedules, completes timecard review and approval and manages paid leave requests from staff
• Recommends or initiates personnel actions for hires, promotions, transfers, discharges, and disciplinary measures
• Initiates and in collaboration with manager, completes staff performance evaluations
• Ensures staff members are adequately trained and are competent to perform all required job tasks.
• Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
• Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
• Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
• Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
• Ensured compliance with industry regulations by staying up-to-date on relevant changes and adjusting internal procedures accordingly.
• Boosted cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
• Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
• Participated in interdepartmental initiatives aimed at streamlining workflows across various functions, resulting in more efficient resource allocation and improved overall business performance.
• Improved billing accuracy by implementing systematic audits and updating procedural manuals.
• Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
• Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.